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- Tasks: Welcome students and guests, manage bookings, and ensure a tidy reception area.
- Company: Join Scape, a global brand in premium student accommodation.
- Benefits: Enjoy gym access, generous holiday, and career progression opportunities.
- Other info: Flexible hours, employee rewards, and fun team socials await you!
- Why this job: Be part of a vibrant team delivering exceptional living experiences.
- Qualifications: Customer service skills and a passion for teamwork are essential.
The predicted salary is between 24000 - 28000 £ per year.
OPPORTUNITY AWAITS AT SCAPE Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV.
Location: Scape, Wembley
Hours: 40 hours per week, Shift patterns between the hours of 7am to 8pm Monday to Sunday. Hours may vary during the induction.
As a Scape receptionist, your main responsibilities would be:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
- Keeping our booking system updated
- Keeping the reception desk and entrance lobby clean and tidy at all times
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Raising maintenance requests for students and general maintenance and communicating with our maintenance team
- Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
- Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
Your key attributes and skills are:
- Organised, flexible and dedicated
- Excellent customer service skills
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and an excellent team player
- Competent with Microsoft Office and experienced with learning new systems.
- Previous Reception experience is preferred but not essential
- Flexible in working hours and locations
Why work with us? As a Scape Receptionist you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!
We have a range of employee benefits including:
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
If this sounds like you and you want to hear more, forward your CV and contact details. We look forward to hearing from you.
Receptionist in Wembley employer: Scape
Contact Detail:
Scape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Wembley
✨Tip Number 1
Get to know Scape! Research the company culture and values so you can show off your enthusiasm during interviews. We love seeing candidates who are genuinely excited about joining our team.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of Scape, so role-play common scenarios with friends or family. This will help you feel more confident when handling enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events where Scape might be present. Building relationships can give you insider tips and make your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Scape family. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Receptionist role at Scape. Highlight your customer service experience and any relevant reception duties you've handled before.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it warm and engaging, and explain why you’re excited about joining the Scape team. Let us know how you can contribute to creating an excellent living experience for our students.
Showcase Your Organisational Skills: As a receptionist, being organised is key! In your application, mention any tools or methods you use to stay on top of tasks. This will show us you’re ready to keep our reception running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Scape
✨Know the Company
Before your interview, take some time to research Scape. Understand their values, mission, and what makes them unique in the accommodation sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your friendly and professional communication style during the interview.
✨Be Organised and Punctual
Arrive on time and bring all necessary documents, like your CV and any references. Being organised reflects your ability to manage tasks efficiently, which is crucial for a receptionist role. Plus, it sets a positive tone for the interview!
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your enthusiasm for the role and the company. For example, you could ask about opportunities for career progression or how the team collaborates to enhance the student experience.