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- Tasks: Welcome residents, manage bookings, and assist with events in a vibrant living space.
- Company: Join Scape, a design-led community focused on student living.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Why this job: Be part of a team that creates a home away from home for students.
- Qualifications: Customer service experience and a friendly attitude are a plus.
- Other info: Great opportunity for personal growth and to make lasting connections.
The predicted salary is between 13 - 16 £ per hour.
Join to apply for the Resident Service Assistant role at Scape. Building from our successful student product, Scape is creating a new way to live. Welcome to considered Living. Our design-led properties have everything residents need to feel at home. Thoughtfully designed and created with the resident in mind, we put personal space first whilst providing access to a variety of shared social spaces. All of our buildings have a state-of-the-art fitness studio, cinema room, family-style kitchen, co-working spaces and communal areas to relax in. Once settled, residents can take advantage of a range of services including regular fresh grocery deliveries, laundry services and access to a personal trainer.
Location: The Altham, Walthamstow
Hours: 16 hours per week, shift patterns to cover Monday - Sunday
Main Responsibilities:
- Providing a knowledgeable and friendly welcome to all residents and guests in person, via email or over the phone.
- To represent the Morro brand at all times.
- Keeping the booking system updated.
- Assist with conducting inventory and check out reports.
- Welcoming and carrying out building inductions with new residents.
- Carrying out tours of the building with excellent knowledge of the properties, facilities and offerings at Morro.
- Promoting and occasionally processing sales to potential residents.
- Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries.
- Deliver parcels to residents’ homes.
- Maintaining residents’ privacy at all times.
- Treating company documents as private and confidential in compliance with the data protection act.
- Responsibly handling cash payments, logging them and cashing up.
- Communicating with colleagues and handing over vital information.
- Keeping the reception desk and entrance lobby clean and tidy at all times.
- Greeting contractors and making sure they have signed in and informing the Maintenance Manager of their arrival.
- To support the wider team as and when required including completing shifts, covering holidays and supporting residents’ questions and requests.
- To undertake any duties as and when required that are commensurate with the role.
Health and Safety:
- Understanding and following our health and safety policies, operational procedures, risk assessments and method statements.
- Carrying out building walks daily, and report any problems relating to health and safety, maintenance or cleaning.
- Raising maintenance requests, general maintenance and communicating with our maintenance team.
- Completing all tasks with the required paperwork.
- Understanding the changing needs of our residents, adapting to meet and exceed their needs.
- Taking relevant training as instructed by any senior manager.
- Reporting incidents and accidents to your manager.
- Responding to and logging enquiries, working with your manager where needed.
- To keep accurate records of incidents and/or concerns relating to our residents as advised by the General Manager.
Resident Engagement:
- Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
- To maintain notice boards in the communal parts of the building on a weekly basis.
- Assist in planning, organising and hosting resident events.
- Promote and contribute to resident retention, and encourage positive reviews.
- Manage, log and resolve complaints professionally and compassionately, escalating them to the General Manager for resolution if required.
- Treating company documents as private and confidential in compliance with the data protection act.
- Responsibly handling cash payments, logging them and cashing up.
Key Skills And Attributes:
- Previous experience working for a premium brand an advantage.
- Previous experience in either PBSA, BTR or similar environment is an advantage.
- A strong team player who thrives in a collaborative environment.
- Well-presented and professional at all times.
- Excellent written and verbal communication skills.
- Friendly, personable, and approachable.
- A flexible, hands-on individual who is happy to get involved in all areas of the business as required.
- Detail-oriented, efficient and organised.
- Excellent problem solving and time management skills.
- Previous reception experience an advantage.
- Flexible in working hours.
If you think you have what it takes to be the next Morro Resident Service Assistant, contact us now. We look forward to hearing from you!
Resident Service Assistant employer: Scape
Contact Detail:
Scape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Scape's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Resident Service Assistant role.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can connect with residents and create a welcoming atmosphere.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about engaging with residents, so a warm vibe is key.
Tailor Your Application: Make sure to tailor your application specifically for the Resident Service Assistant role. Highlight any relevant experience you have, especially in customer service or hospitality. We love seeing how your background aligns with our values at Scape!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Scape!
How to prepare for a job interview at Scape
✨Know the Company Inside Out
Before your interview, make sure you research Scape thoroughly. Understand their values, the concept of 'considered living', and what makes their properties unique. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Resident Service Assistant, you'll be interacting with residents and guests regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly and approachable nature.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Practice responding to scenarios like managing a difficult resident or dealing with a maintenance issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part
First impressions matter! Dress professionally and ensure you look well-presented. Since you'll be representing the Morro brand, your appearance should reflect the premium nature of the company. A smart outfit can boost your confidence and set the right tone for the interview.
