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- Tasks: Welcome students and guests, manage bookings, and ensure a tidy reception area.
- Company: Join Scape, a global brand in premium student accommodation.
- Benefits: Enjoy gym access, generous holiday, and career progression opportunities.
- Other info: Flexible hours, employee awards, and fun team socials await you!
- Why this job: Be part of a vibrant team delivering exceptional living experiences.
- Qualifications: Customer service skills and a passion for teamwork are essential.
The predicted salary is between 24000 - 30000 £ per year.
OPPORTUNITY AWAITS AT SCAPE Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV.
Location: Scape, London
Hours: 40 hrs per week, Shift patterns between 7am - 8pm, Monday - Sunday. Hours may vary during your induction.
As a Scape receptionist, your main responsibilities would be:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
- Keeping our booking system updated
- Keeping the reception desk and entrance lobby clean and tidy at all times
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Raising maintenance requests for students and general maintenance and communicating with our maintenance team
- Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
- Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
Your key attributes and skills are:
- Organised, flexible and dedicated
- Excellent customer service skills
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and an excellent team player
- Competent with Microsoft Office and experienced with learning new systems.
- Previous Reception experience is preferred but not essential
- Flexible in working hours and locations
Why work with us? As a Receptionist you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!
We have a range of employee benefits including:
- Increasing salary & holiday with length of service
- £150 for recommending a friend to Scape
- Access to our onsite gyms
- Employee Assistance Programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme
- Long service award for our loyal employees
- Maternity + Paternity benefits
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme
- Team socials!
If this sounds like you and you want to hear more, forward your CV and contact details. We look forward to hearing from you.
Receptionist employer: Scape
Contact Detail:
Scape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scape. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common receptionist scenarios with a friend or in front of a mirror. Think about how you'd handle inquiries, complaints, or even just welcoming guests. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Scape!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Receptionist role at Scape. Highlight your customer service experience and any relevant reception duties you've handled before.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it warm and engaging, and explain why you’re excited about joining the Scape team. Let us know how you can contribute to creating a great living experience for our residents.
Showcase Your Organisational Skills: As a receptionist, being organised is key! In your application, mention any tools or methods you use to stay on top of tasks. This will show us you’re ready to keep our reception running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Scape
✨Know the Company
Before your interview, take some time to research Scape. Understand their values, mission, and what makes them unique in the accommodation sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to maintain professionalism under pressure.
✨Practice Common Interview Questions
Familiarise yourself with common receptionist interview questions, such as how you would manage multiple tasks or deal with an unhappy guest. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of representing Scape well to students and guests alike.