At a Glance
- Tasks: Welcome students and guests, manage bookings, and ensure a tidy reception area.
- Company: Join Scape, a global brand in premium accommodation with exciting growth opportunities.
- Benefits: Enjoy competitive pay, gym access, generous holidays, and career progression.
- Other info: Flexible hours, team socials, and a supportive work environment await you!
- Why this job: Be part of a vibrant team delivering exceptional living experiences for students.
- Qualifications: Customer service skills and a passion for teamwork are essential.
The predicted salary is between 12 - 15 £ per hour.
OPPORTUNITY AWAITS AT SCAPE Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Ireland, Australia and soon to be the US. As such, we’re always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you’re enthusiastic about working alongside a talented team to deliver the best living experience, don’t hesitate to apply today. We look forward to receiving your CV.
Location: Scape, Mile End
Hours: 16 hours per week. Shift patterns are between 7am - 8pm, Monday to Sunday. Must have flexibility to cover a variety of shifts. Please note that successful candidates have to undergo a DBS check.
Responsibilities:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
- Keeping our booking system updated
- Keeping the reception desk and entrance lobby clean and tidy at all times
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Raising maintenance requests for students and general maintenance and communicating with our maintenance team
- Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
- Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
Attributes & Skills:
- Organised, flexible and dedicated
- Excellent customer service skills
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and an excellent team player
- Competent with Microsoft Office and experienced with learning new systems.
- Previous Reception experience is preferred but not essential
- Flexible in working hours and locations
You must also have a satisfactory employment/educational references in the last 3 years and a sufficient DBS check.
Benefits:
- Increasing pay with length of service*
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
As a Scape Receptionist you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we’re sure you’ll fit right in! If you think you have what it takes to be the next Scape receptionist, contact us now. We look forward to hearing from you.
Receptionist employer: Scape
At Arc Partnership, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture in the heart of Nottingham. With a strong commitment to employee growth, we offer competitive salaries, generous benefits including a local government pension scheme and private medical insurance, and flexible working hours to ensure a healthy work-life balance. Join us to make a meaningful impact on the community while advancing your career in a supportive environment that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scape. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of Scape. Role-play common scenarios with a friend or family member to get comfortable handling inquiries and complaints. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for Scape!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match what we're looking for in a Receptionist. Highlight your customer service skills and any relevant experience, even if it's not directly in reception.
Craft a Friendly Cover Letter:Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you're excited about joining the Scape team. Let us know how you can contribute to creating an amazing living experience for our residents.
Show Off Your Flexibility:Since the role requires flexibility in working hours, make sure to mention your availability clearly. We love candidates who are adaptable and ready to take on various shifts, so let us know when you can work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of the Scape family!
How to prepare for a job interview at Scape
✨Know the Company
Before your interview, take some time to research Scape. Understand their values, mission, and what makes them unique in the accommodation sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations or complaints, as this will demonstrate your ability to handle similar scenarios at Scape.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, flexibility, and teamwork. Practising answers to common interview questions can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and aligns with Scape's commitment to providing a premium experience for their residents.
