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For Companies At a Glance
- Tasks: Welcome students and guests, ensure building security, and assist with maintenance.
- Company: Join Scape, a global brand in premium accommodation.
- Benefits: Enjoy gym access, generous holidays, and career progression opportunities.
- Why this job: Be part of a dynamic team delivering exceptional living experiences.
- Qualifications: Organised, flexible, and passionate about excellent service.
- Other info: Earn rewards for referrals and enjoy team socials!
The predicted salary is between 24000 - 36000 £ per year.
Overview
OPPORTUNITY AWAITS AT SCAPE Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. We offer an excellent benefits package including an onsite gym, free fresh fruit, and a generous holiday allowance. We believe in supporting people to achieve their full potential, with opportunities to progress at Scape. If you’re enthusiastic about working alongside a talented team to deliver the best living experience, apply today. We look forward to receiving your CV.
Location
Location: Scape, Wembley
Hours
Hours: Night shifts, 4 on / 4 off, 8pm – 7am
Onboarding
Onboarding Requirements: The successful candidate will be asked to complete a DBS check and provide references covering the last 3 years.
Responsibilities
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks
- Raising maintenance requests for students and identifying general building maintenance
- Reporting incidents and accidents to your Line Manager
- Responding to and logging enquiries, working with your Residence Manager where needed
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
Your Key Attributes
- Organised, flexible and dedicated
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and works well within a team
- Competent with Microsoft Office and experienced with learning new systems
- Flexible in working locations, happy to work across Scape sites
- SIA Licence an advantage
Benefits
- £150 for recommending a friend to Scape*
- Access to onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to Cycle to Work and Tech Scheme*
- Increasing holiday allowance*
- Long service award for loyal employees
- Maternity & Paternity benefits*
- Career progression and development opportunities
- Overtime and opportunities to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials
How to apply: If this sounds like you and you want to hear more, forward your CV and contact details. We look forward to hearing from you.
Scape Wembley Team!
#J-18808-Ljbffr
Night Porter employer: Scape
Contact Detail:
Scape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections at Scape. A personal recommendation can really make your application stand out.
✨Tip Number 2
Be ready for the interview! Research Scape and understand their values and what they look for in a Night Porter. Prepare some questions to show your interest and enthusiasm.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm shine through. They want someone who’s not just qualified but also a great fit for their culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining the Scape family!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Night Porter role. Highlight any customer service experience and your ability to work in a team, as these are key for us at Scape.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about working with us at Scape. Let us know how you can contribute to our awesome team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Scape
✨Know the Company
Before your interview, take some time to research Scape. Understand their values, mission, and what makes them a premium accommodation provider. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for students and guests. Prepare examples from your past experiences where you've provided excellent service or resolved complaints effectively. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a noisy guest or a maintenance issue. Think through potential scenarios beforehand and outline your approach to problem-solving and maintaining a safe environment.
✨Dress Appropriately and Be Punctual
Even though it's a night shift position, make sure to dress smartly for the interview. Arriving on time shows your reliability and respect for the interviewer's time. It sets a positive tone right from the start!
