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- Tasks: Support the delivery of responsive repairs and servicing across Nottinghamshire.
- Company: Join Arc Partnership, a dynamic joint venture focused on sustainable property management.
- Benefits: Attractive salary, generous pension scheme, private medical insurance, and 25 days annual leave.
- Other info: Opportunity for career growth and involvement in sustainability initiatives.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in customer service or operational roles, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 30000 £ per year.
Arc Partnership is a joint venture between Nottinghamshire County Council (NCC) and SCAPE. Formed in 2016, we support our client in managing and developing an efficient, safe, and sustainable land and corporate property portfolio. We provide a broad range of lifecycle property services, including responsive repairs, statutory servicing, compliance, and the delivery of works across a diverse public-sector estate.
Our Risk Management Services (RMS) team manages a high-volume and complex pipeline of responsive repair, servicing, and compliance activity, supporting our Clients Service Delivery at buildings such as schools, offices, libraries, community centres and other operational sites across Nottinghamshire.
This is a key operational role supporting the safe, efficient, and cost-effective delivery of responsive repairs and servicing activity, working closely with colleagues, supply chain partners, and clients.
Your new role
The RSM Assistant Responsive Repair and Services Manager plays an important role in supporting the day-to-day delivery of responsive repairs, servicing, and compliance-related activity across the client property portfolio. You will support the planning, programming, and on-site delivery of works, helping to ensure services are delivered safely, on time, within budget, and to a high standard of customer satisfaction. Working closely with the Responsive Repair and Services Team Manager and wider RMS colleagues, you will help manage resources, coordinate supply chain activity, and maintain robust site controls. The role is operational and site-focused, involving regular site visits across Nottinghamshire to monitor works, undertake inspections, maintain records, and support consistent compliance with Arc Partnership processes, health and safety requirements, and client expectations.
Key responsibilities
- Support the safe and efficient delivery of responsive repairs and servicing works across allocated sites across Nottinghamshire.
- Assist in planning, programming, and monitoring works to ensure deadlines, budgets, and service standards are achieved.
- Carry out site inspections and maintain accurate compliance and performance records.
- Support supply chain and subcontractor management, including understanding work packages and controlling changes on site.
- Promote high standards of customer service and effective communication with clients, contractors, and internal stakeholders.
- Contribute to the achievement and reporting of key performance indicators (KPIs).
- Support escalation and major incident response, including out-of-hours cover where required.
What you'll bring
We're looking for someone with experience operating in a customer-focused, operational environment, who is organised, proactive, and comfortable working across multiple sites and priorities.
Essential
- Experience working in a customer service or operational delivery environment.
- Experience monitoring and reporting on performance, including KPIs.
- Experience carrying out site inspections and maintaining compliance records.
- Strong communication, organisational, and IT skills.
- Full UK driving licence and willingness to travel.
Desirable
- Experience in facilities management or reactive maintenance.
- Aware of sustainability and carbon reduction principles.
Why join Arc Partnership?
- An attractive salary up to £30,000.00.
- Local Government Pension Scheme including generous employer contributions of 19.6% and life assurance of 3x salary.
- BUPA Private Medical Insurance.
- 25 days annual leave plus.
RSM - Assistant Responsive Repair and Services Manager in Mansfield employer: Scape
Contact Detail:
Scape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RSM - Assistant Responsive Repair and Services Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and how your skills can contribute to their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experience effectively during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace RSM - Assistant Responsive Repair and Services Manager in Mansfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and operational delivery. We want to see how your skills align with the role of Assistant Responsive Repair and Services Manager!
Showcase Your Experience: Don’t forget to mention any relevant experience you have with site inspections, compliance records, or managing performance indicators. We love seeing concrete examples of how you've made an impact in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Scape
✨Know Your Stuff
Make sure you understand the key responsibilities of the Assistant Responsive Repair and Services Manager role. Familiarise yourself with the types of properties you'll be working on and the specific services provided by Arc Partnership. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your experience in customer service and operational delivery. Think about times when you've successfully managed multiple priorities or improved service standards. Be ready to discuss how you’ve monitored performance and maintained compliance records, as these are crucial for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face in responsive repairs, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
✨Be Ready for Site Scenarios
Since the role involves regular site visits, be prepared to discuss how you would handle various site scenarios. Think about health and safety protocols, managing subcontractors, and ensuring customer satisfaction. Demonstrating your proactive approach to problem-solving will impress the interviewers.