At a Glance
- Tasks: Welcome students and guests, ensure building security, and assist with maintenance.
- Company: Join Scape, a global brand in premium accommodation with a vibrant culture.
- Benefits: Enjoy gym access, generous holiday allowance, and career progression opportunities.
- Other info: Great team socials and employee recognition programmes await you!
- Why this job: Be part of a team that creates the ultimate living experience for students.
- Qualifications: Organised, flexible, and passionate about excellent service.
The predicted salary is between 12 - 16 £ per hour.
OPPORTUNITY AWAITS AT SCAPE
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Ireland, Australia and the US. As such, we are always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you are enthusiastic about working alongside a talented team to deliver the best living experience, don’t hesitate to apply today. We look forward to receiving your CV.
Location: Scape London
Hours: Night shifts, 4 on / 4 off 8pm - 7am
As a Night Porter Your Main Responsibilities Will Include:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks
- Raising maintenance requests for students and identifying general building maintenance
- Reporting incidents and accidents to your Line Manager
- Responding to and logging enquiries, working with your Residence Manager where needed
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.
Your Key Attributes:
- Organised, flexible and dedicated
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and works well within a team
- Competent with Microsoft Office and experienced with learning new systems
- Flexible in working locations, happy to work across Scape sites
- SIA Licence an advantage
Why work with us?
As a Night Porter you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business.
We Have a Range Of Employee Benefits Including:
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work and Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials
If this sounds like you and you want to hear more, forward your CV and contact details. We look forward to hearing from you.
Scape London Team
Night Porter in London employer: SCAPE
At Arc Partnership, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture in the heart of Nottingham. With a strong commitment to employee growth, we offer competitive salaries, generous benefits including a local government pension scheme and private medical insurance, and flexible working hours to ensure a healthy work-life balance. Join us to make a meaningful impact on the community while advancing your career in a supportive environment that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SCAPE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SCAPE
Don't be shy about reaching out to SCAPE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SCAPE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SCAPE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
