At a Glance
- Tasks: Welcome students and guests, ensure building security, and assist with maintenance requests.
- Company: Join Scape, a global brand in premium accommodation with a vibrant culture.
- Benefits: Enjoy gym access, generous holiday allowance, and career progression opportunities.
- Other info: Team socials and employee awards to celebrate your hard work!
- Why this job: Be part of a passionate team delivering the ultimate living experience for students.
- Qualifications: Organised, flexible, and dedicated with excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
OPPORTUNITY AWAITS AT SCAPE. Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV.
Location: Guildford
Hours: Night shifts, 4 on / 4 off 8pm - 7am
Onboarding Requirements: The successful candidate will be asked to complete a DBS check and provide references to cover the last 3 years.
As a Night Porter your main responsibilities will include:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks
- Raising maintenance requests for students and identifying general building maintenance
- Reporting incidents and accidents to your Line Manager
- Responding to and logging enquiries, working with your Residence Manager where needed
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
Your key attributes:
- Organised, flexible and dedicated
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and works well within a team
- Competent with Microsoft Office and experienced with learning new systems
- Flexible in working locations, happy to work across Scape sites
- SIA Licence an advantage
Why work with us? As a Scape Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!
We have a range of employee benefits including:
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee Assistance Programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
If this sounds like you and you want to hear more, forward your CV and contact details. We look forward to hearing from you. Team Scape Guildford!
Night Porter in Guildford employer: SCAPE
At Arc Partnership, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture in the heart of Nottingham. With a strong commitment to employee growth, we offer competitive salaries, generous benefits including a local government pension scheme and private medical insurance, and flexible working hours to ensure a healthy work-life balance. Join us to make a meaningful impact on the community while advancing your career in a supportive environment that values diverse perspectives.
