At a Glance
- Tasks: Welcome students and guests, manage bookings, and ensure a tidy reception area.
- Company: Join Scape, a global brand in premium accommodation with a vibrant culture.
- Benefits: Enjoy flexible hours, gym access, generous holidays, and career growth opportunities.
- Other info: Team socials and employee rewards make this a fun workplace!
- Why this job: Be part of a passionate team delivering exceptional experiences for students.
- Qualifications: Customer service skills and a friendly attitude; previous reception experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
OPPORTUNITY AWAITS AT SCAPE
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV.
Location: Scape Guildford
Hours: 40 hours per week, shift patterns between 7am - 8pm, Monday - Sunday.
Your Main Responsibilities:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries
- Keeping our booking system updated
- Keeping the reception desk and entrance lobby clean and tidy at all times
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Raising maintenance requests for residents and general maintenance and communicating with our maintenance team
- Responding to and logging enquiries, working with your Team Leader or General Manager where needed
- Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
- Handling and logging complaints professionally and compassionately, escalating them to the General Manager for resolution
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.
Your Key Attributes And Skills:
- Organised, flexible and dedicated
- Excellent customer service skills
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and an excellent team player
- Competent with Microsoft Office and experienced with learning new systems.
- Previous Reception experience is preferred but not essential
- Flexible in working hours and locations
Why work with us?
As a Scape Receptionist you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!
We Have a Range Of Employee Benefits Including:
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work and Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
If this sounds like you and you want to hear more, forward your CV and contact details. We look forward to hearing from you.
Guest Experience Receptionist — Flexible Hours in Guildford employer: Scape
At Scape, we pride ourselves on being a dynamic and supportive employer, offering a vibrant work culture that values teamwork and personal growth. With flexible hours, a comprehensive benefits package including access to onsite gyms and generous holiday allowances, we empower our employees to thrive while delivering exceptional experiences for our residents. Join us in Guildford and be part of a passionate team dedicated to creating a welcoming environment for students and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Receptionist — Flexible Hours in Guildford
✨Tip Number 1
Get to know Scape! Research the company culture and values so you can show off your enthusiasm during interviews. We love seeing candidates who are genuinely excited about joining our team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart appearance shows that you’re serious about the role and ready to represent Scape.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in our minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Guest Experience Receptionist — Flexible Hours in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Guest Experience Receptionist role. Highlight any customer service experience and your ability to work in a team, as these are key for us at Scape.
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about joining our Scape family. Let us know how you can contribute to creating an amazing living experience for our residents.
Showcase Your Flexibility:Since we offer flexible hours, mention your availability clearly in your application. We love candidates who can adapt to different shifts and help us provide excellent service at all times!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from the Scape team!
How to prepare for a job interview at Scape
✨Know the Company Inside Out
Before your interview, take some time to research Scape and its values. Understand their commitment to providing excellent customer service and how they support their employees. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Receptionist, your ability to provide outstanding customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your dedication to creating a welcoming environment for students and guests.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a complaint or managing multiple tasks at once. Think through potential scenarios beforehand and practice your responses. This will help you feel more confident and articulate during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows that you respect the interviewer’s time and are serious about the position. Plus, looking professional will boost your confidence as you step into the interview room.
