Maintaining a strong understanding of the role of a Night Porter and of the procedures for each of the Scape sites
Supporting, training, and supervising new and existing Night Porters across Scape sites
Full understanding and dedication to our health and safety policy, operational procedures, risk assessments and method statements at all sites
Maintaining a strong and ongoing rapport with General Manager, Residence Managers and the Night Porters with the aim of building strong and diligent cover at our sites by offering constant feedback to continuously improve our service offering.
Involvement in all group training sessions for Night Porters to develop team members in their role and share best practice
Leading by example and acting as a role model for Scape Night Porters
Providing flexibility and covering Night Porter shifts across the sites as and when required
Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
Assisting with the general upkeep of the building carrying out some general housekeeping tasks
Raising maintenance requests for students and identifying general building maintenance
Reporting incidents and accidents to your manager / General Managers / Residence Managers
Keeping accurate records and completing handovers where required
Responding to and logging enquiries, working with your General Manager / Residence Manager where needed
Handling and logging complaints professionally and compassionately, escalating them to the General Manager / Residence Manager for resolution
Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
Work with the Operations Manager to provide suggestions and improvements to support the night team and overall Scape experience.
To undertake any other duties as and when required that are commensurate with the role
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Senior Night Porter employer: Scape Operations Ltd
As a Night Porter at our institution, you will be part of a supportive and inclusive work culture that prioritises the well-being of both staff and students. We offer competitive benefits, opportunities for professional development, and a chance to make a meaningful impact in a vibrant community. Located in a dynamic area, our team enjoys a collaborative environment where your contributions are valued and recognised.
