As a Night Porter your main responsibilities will include:
Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
Assisting with the general upkeep of the building carrying out some general housekeeping tasks
Raising maintenance requests for students and identifying general building maintenance
Reporting incidents and accidents to your Line Manager
Responding to and logging enquiries, working with your Residence Manager where needed
Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.
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