Sales Executive

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today.

Location: Scape HQ, London

Hours: 40 hours per week

As a Sales Executive you are responsible for overseeing sales and all associated enquiries across Scape sites. Your main responsibilities include:

• To act as the key point of contact for prospective residents who are looking for their next home.
• To answer all enquiries from residents or prospective residents in a friendly manner and in line with the Scape standards.
• To qualify all enquiries from prospective residents, establishing their requirements.
• To have 'second to none' knowledge of the different options available and make recommendations of the right home for each potential resident.
• To guide prospective residents through the booking journey, being constantly on hand to answer any queries.
• To organise, coordinate and follow up tours of our buildings with prospective residents.
• To use our extensive technology stack (CRM, VOIP, PMS software) to ensure all communication with prospective residents is both timely and in line with Scape standards.
• To ensure all file notes and other records are maintained accurately and in a timely manner.
• To continuously strive to exceed personal targets and be accountable for individual and team performance.
• To understand the competitive landscape and develop a sound awareness of market trends.
• Prepare ad hoc sales reports by analysing and summarising information for presentation.
• To support colleagues in the sales team as and when required.
• Support the wider Scape team in various tasks including around turnover periods and other times as and when required.
• To undertake any other duties as and when required that are commensurate with the role.

Key Skills and Attributes

• Organizational Skills: Excellent time management and multitasking abilities.
• Communication: Strong listening and communication skills, with a professional manner across all channels (phone, email, WhatsApp, and Live Chat).
• Customer Service: A natural customer service champion, fostering a welcoming and supportive environment for residents.
• Tech-Savvy: Proficiency in Microsoft Office and a willingness to learn new processes and systems.
• Team Player: A collaborative individual who thrives in a team environment.
• Problem-Solving: Demonstrated ability to think critically and resolve issues efficiently.
• Adaptability: Flexible and hands-on, eager to support other areas of the business when needed.
• Confidence and Enthusiasm: A self-motivated individual determined to deliver exceptional results.

Why work with us?

You will join an enthusiastic team who work hard to give our customers an excellent Scape experience throughout their onboarding and stay with us. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

Employee Benefits

• Access to our onsite gyms
• Employee Assistance Programme (EAP)
• Birthday day off*
• Charity day*
• Access to our Cycle to Work and Tech Scheme*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Enrolment onto the Scape Pension Scheme*