Residence Manager

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience,

As a Scape Residence Manager, your main responsibilities would be:

• Oversee the day-to-day operation of your site
• To build relationships and work closely with senior members and clients across the business
• Demonstrate leadership and management skills in order to build and maintain a high achieving team
• To have a driven and ambitious attitude to ensure flexibility within the role and to go above and beyond
• To be part of an on-call rota as required by the business
• Taking full ownership of The Resident Experience, with Wellbeing at the forefront
• Ensure supplies, stores, materials, consumables, spares and contracted services are procured economically and competitively
• Purchasing and stock control for soft FM services with full accountability for the Soft FM P&L
• Working with your Maintenance Manager and The Compliance & Risk Teamto implement and maintain all health and safety policies, and risk assessments
• Play a key role in holding quarterly site meetings in cooperation with the Maintenance Manager
• Setting an example to the Front of House team by leading effective, personalised tours that show off our brand, the property and advising rates, add-on services and booking information
• Working with your team to implement and maintain all Standard Operating Procedures (SOPs)
• Promote, live and breathe our policies and procedures
• Effective and timely collection of rent instalments and following up with residents with late payments
• Managing staffing levels to ensure 24-hour building coverage
• Manage recruitment of team members in line with HR SOPs and recruitment and selection policies
• To implement relevant training for the team including reviews or e-learning courses
• Strive to maintain an engaged and motivated team environment within your site, promoting performance excellence and celebrating success at every opportunity
• Take ownership of developing your team members to ensure internal progression is theirs if they are committed to the cause. Particularly with your Team Leader.
• Work closely with the People Team to resolve any team performance issues
• Liaising and maintaining relationships with the local communities and various authorities
• Reporting all incidents/resident affecting issues in line with our escalation procedures
• Promote the Scape experience to prospective and existing residents acting as a brand ambassador
• Handle complaints professionally and compassionately, and ensure they are logged accurately for follow-up and resolution, reporting as necessary to the senior team.
• Manage conflict resolution regarding students at your site
• Treat company documents as private and confidential, ensuring communications are not shared or forwarded, and comply with the Data Protection Act
• Ensure a successful site turnover, on time and on brand
• To undertake any other duties as and when required that are commensurate with the role