At a Glance
- Tasks: Welcome students and guests, manage deliveries, and keep the reception area tidy.
- Company: Join Scape, a global premium accommodation provider with locations in the UK, Australia, and the US.
- Benefits: Enjoy perks like an onsite gym, free fruit, generous holiday allowance, and career progression.
- Other info: Opportunities for overtime and team socials to build connections.
- Why this job: Be part of a talented team delivering exceptional living experiences while growing your career.
- Qualifications: No specific qualifications required; just bring your enthusiasm and passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we\'re always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you\'re enthusiastic about working alongside a talented team to deliver the best living experience, don\'t hesitate to apply today. We look forward to receiving your CV.
Responsibilities
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
- Keeping our booking system updated
- Keeping the reception desk and entrance lobby clean and tidy at all times
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Raising maintenance requests for students and general maintenance and communicating with our maintenance team
- Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
- Ensure the circulation and distribution of all relevant notices, letters and information to all residents
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
Why work with us?
As a Receptionist you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business. If you want to provide excellent customer service and are a team player, then we\'re sure you\'ll fit right in!
Benefits
- Increasing salary & holiday with length of service*
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee Assistance Programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
If this sounds like you and you want to hear more, forward your CV and contact details.
We look forward to hearing from you.
Scape London Team
Job Details
- Department: Front of House
- Job Title: Receptionist
- Salary: £26166.40
- City: London
- Country: England
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Receptionist employer: Scape Australia Management Pty
Scape is an excellent employer that values its team members by fostering a supportive and friendly work environment. With a focus on employee growth, we offer opportunities for professional development and a unique work-life balance through our 4 on/4 off shift pattern. Located in a vibrant community, our Night Concierge & Building Security role not only ensures safety but also allows you to engage with guests and students, making every night rewarding.
Contact Details:
Scape Australia Management Pty Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scape Australia Management Pty. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scape Australia Management Pty
Don't be shy about reaching out to Scape Australia Management Pty directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scape Australia Management Pty and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scape Australia Management Pty
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
