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- Tasks: Welcome students and guests, manage deliveries, and keep the reception area tidy.
- Company: Join Scape, a global premium accommodation provider with locations in the UK, Australia, and the US.
- Benefits: Enjoy perks like an onsite gym, free fruit, generous holiday allowance, and career progression.
- Why this job: Be part of a talented team delivering exceptional living experiences while growing your career.
- Qualifications: No specific qualifications required; just bring your enthusiasm and passion for customer service.
- Other info: Opportunities for overtime and team socials to build connections.
The predicted salary is between 28800 - 43200 £ per year.
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we\’re always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you\’re enthusiastic about working alongside a talented team to deliver the best living experience, don\’t hesitate to apply today. We look forward to receiving your CV.
As a Scape receptionist, your main responsibilities would be:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
- Keeping our booking system updated
- Keeping the reception desk and entrance lobby clean and tidy at all times
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Raising maintenance requests for students and general maintenance and communicating with our maintenance team
- Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
- Ensuring the circulation and distribution of all relevant notices, letters and information to all residents.
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
Why work with us?
As a Receptionist you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business. If you want to provide excellent customer service and are a team player, then we\’re sure you\’ll fit right in!
We have a range of employee benefits including:
- Increasing salary & holiday with length of service*
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee Assistance Programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
If this sounds like you and you want to hear more, forward your CV and contact details.
We look forward to hearing from you.
Scape London Team
#J-18808-Ljbffr
Receptionist employer: Scape Australia Management Pty
Contact Detail:
Scape Australia Management Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Scape's values and mission. Understanding what the company stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills. As a receptionist, you'll be the first point of contact for students and guests, so demonstrating your ability to handle inquiries and complaints with professionalism and empathy is crucial.
✨Tip Number 3
Get to know the local area and the services Scape offers. Being knowledgeable about the accommodation and amenities can help you provide better assistance to residents and guests, making you a standout candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a receptionist at Scape. Emphasise your customer service skills, ability to handle enquiries, and any experience in maintaining a tidy workspace.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for working at Scape. Mention why you are passionate about providing excellent service and how you can contribute to creating a welcoming environment for students and guests.
Highlight Relevant Skills: In your application, be sure to mention specific skills that are important for the role, such as communication, organisation, and problem-solving. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Scape Australia Management Pty
✨Show Your Enthusiasm
Make sure to express your passion for the role and the company during the interview. Scape is looking for individuals who are genuinely excited about providing a great living experience, so let your enthusiasm shine through!
✨Demonstrate Excellent Communication Skills
As a receptionist, you'll be the first point of contact for students and guests. Practice clear and friendly communication, both in person and over the phone. Be prepared to showcase how you handle inquiries and complaints with professionalism.
✨Familiarise Yourself with Health and Safety Policies
Understanding health and safety policies is crucial for this role. Before the interview, review common procedures and be ready to discuss how you would ensure compliance in your daily tasks at the reception.
✨Highlight Your Organisational Skills
Being organised is key for a receptionist. Prepare examples of how you've managed multiple tasks efficiently in the past, such as handling bookings, managing post, and maintaining a tidy workspace. This will demonstrate your ability to keep the reception running smoothly.