At a Glance
- Tasks: Welcome students and guests, manage bookings, and handle enquiries with a smile.
- Company: Join Scape, a global premium accommodation provider with locations in the UK, Australia, and the US.
- Benefits: Enjoy perks like an onsite gym, free fruit, generous holiday allowance, and career progression.
- Other info: Work 40 hours a week with flexible shifts between 7am - 8pm, Monday to Sunday.
- Why this job: Be part of a vibrant team dedicated to creating the best living experience for students.
- Qualifications: Organised, flexible, and passionate about excellent service; previous reception experience is a plus.
The predicted salary is between 24000 - 36000 € per year.
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV.
Location: Scape Guildford
Hours: 40 hours per week, shift patterns between 7am - 8pm, Monday - Sunday.
As a Scape receptionist, your main responsibilities would be:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries
- Keeping our booking system updated
- Keeping the reception desk and entrance lobby clean and tidy at all times
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Raising maintenance requests for residents and general maintenance and communicating with our maintenance team
- Responding to and logging enquiries, working with your Team Leader or General Manager where needed
- Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
- Handling and logging complaints professionally and compassionately, escalating them to the General Manager for resolution
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.
Your key attributes and skills are:
- Organised, flexible and dedicated
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and an excellent team player
- Competent with Microsoft Office and experienced with learning new systems.
- Previous Reception experience is preferred but not essential
- Flexible in working hours and locations
Why work with us?
As a Scape Receptionist you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!
We have a range of employee benefits including:
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work and Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials
Receptionist in Guildford employer: Scape Australia Management Pty
At Scape, we pride ourselves on being a dynamic and supportive employer, offering a vibrant work culture that values teamwork and exceptional service. Located in Guildford, our team enjoys a range of benefits including access to onsite gyms, generous holiday allowances, and numerous opportunities for career progression within a global brand that is continuously expanding. Join us to be part of a passionate family dedicated to providing the best living experience for students and guests alike.
Contact Detail:
Scape Australia Management Pty Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Guildford
✨Tip Number 1
Familiarise yourself with Scape's values and mission. Understanding what the company stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a receptionist, you'll be the first point of contact for students and guests, so demonstrating a friendly and professional manner is crucial.
✨Tip Number 3
Get to know the local area around Scape Guildford. Being knowledgeable about the surroundings can help you assist residents and guests better, making you a more attractive candidate.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or handled difficult situations in the past. This will demonstrate your ability to thrive in a busy reception environment.
We think you need these skills to ace Receptionist in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the responsibilities of a receptionist at Scape. Emphasise your customer service skills, organisational abilities, and any previous reception experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Scape specifically and how your values align with theirs. Be sure to include examples of how you've provided excellent service in the past.
Highlight Key Skills:In your application, make sure to highlight key skills mentioned in the job description, such as communication, teamwork, and proficiency with Microsoft Office. Use specific examples to demonstrate these skills in action.
Proofread Your Application:Before submitting your application, take the time to proofread it carefully. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Scape Australia Management Pty
✨Show Your Enthusiasm
Make sure to express your passion for customer service and working in a team. Scape values enthusiastic individuals, so share examples of how you've gone above and beyond to help others.
✨Demonstrate Organisational Skills
As a receptionist, being organised is key. Prepare to discuss how you manage multiple tasks, such as handling enquiries and maintaining the reception area, while keeping everything running smoothly.
✨Familiarise Yourself with Scape
Research Scape's values, services, and locations. Being knowledgeable about the company will show your genuine interest and help you answer questions more effectively during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with complaints or managing busy periods. Think of examples from your past experiences that demonstrate your problem-solving skills and professionalism.
