At a Glance
- Tasks: Welcome students and guests, ensure building security, and assist with maintenance tasks.
- Company: Join Scape, a global premium accommodation provider with locations in the UK and Australia.
- Benefits: Enjoy perks like an onsite gym, free fruit, generous holiday allowance, and career progression.
- Other info: Complete a DBS check and provide references for the last 3 years.
- Why this job: Be part of a talented team delivering exceptional living experiences while growing your career.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
The predicted salary is between 24000 - 36000 £ per year.
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience,
Onboarding Requirements: The successful candidate will be asked to complete a DBS check and provide references to cover the last 3 years.
As a Night Porter your main responsibilities will include:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks
- Raising maintenance requests for students and identifying general building maintenance
- Reporting incidents and accidents to your Line Manager
- Responding to and logging enquiries, working with your Residence Manager where needed
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
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Night Porter in Guildford employer: Scape Australia Management Pty
Scape is an excellent employer that values its team members by fostering a supportive and friendly work environment. With a focus on employee growth, we offer opportunities for professional development and a unique work-life balance through our 4 on/4 off shift pattern. Located in a vibrant community, our Night Concierge & Building Security role not only ensures safety but also allows you to engage with guests and students, making every night rewarding.
Contact Details:
Scape Australia Management Pty Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Guildford
✨Tip Number 1
Familiarise yourself with Scape's values and mission. Understanding what the company stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. As a Night Porter, you'll be interacting with students and guests, so showcasing your ability to provide excellent service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise during night shifts, such as dealing with complaints or security issues. This will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Network with current or former employees of Scape if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Night Porter in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Night Porter role. Emphasise any customer service experience, security awareness, and ability to handle maintenance tasks.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for working at Scape. Mention why you are drawn to their values and how you can contribute to providing an excellent living experience for students and guests.
Highlight Relevant Skills:In your application, focus on skills such as communication, problem-solving, and attention to detail. These are crucial for handling enquiries, complaints, and ensuring the safety of the building.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Scape Australia Management Pty
✨Show Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for students and guests. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've provided excellent service and handled difficult situations.
✨Demonstrate Your Problem-Solving Abilities
The role involves handling complaints and maintenance requests. Prepare to discuss scenarios where you've successfully resolved issues or improved a situation. This will show your potential employer that you can think on your feet and handle challenges effectively.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety policies relevant to accommodation settings. Be ready to discuss how you would ensure the safety of residents and guests, as this is a key responsibility of the Night Porter role.
✨Express Enthusiasm for Teamwork
Scape values collaboration and a positive team environment. Convey your enthusiasm for working with others and share experiences where you've contributed to a team’s success. This will align with their culture and show you're a good fit.
