At a Glance
- Tasks: Welcome students and guests, ensure building security, and assist with maintenance tasks.
- Company: Join Scape, a global premium accommodation provider with locations in the UK, Australia, and the US.
- Benefits: Enjoy perks like an onsite gym, free fruit, generous holiday allowance, and career progression.
- Other info: Night shifts, 4 on/4 off schedule; DBS check required.
- Why this job: Be part of a passionate team delivering exceptional living experiences for students.
- Qualifications: Organised, flexible, and dedicated with excellent communication skills; SIA Licence is a plus.
The predicted salary is between 24000 - 33600 £ per year.
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we\'re always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you\'re enthusiastic about working alongside a talented team to deliver the best living experience, don\'t hesitate to apply today. We look forward to receiving your CV.
Location: Scape, Wembley
Hours: Night shifts, 4 on / 4 off 8pm - 7am
Onboarding Requirements: The successful candidate will be asked to complete a DBS check and provide references to cover the last 3 years.
As a Night Porter your main responsibilities will include:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks
- Raising maintenance requests for students and identifying general building maintenance
- Reporting incidents and accidents to your Line Manager
- Responding to and logging enquiries, working with your Residence Manager where needed
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
Your key attributes:
- Organised, flexible and dedicated
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and works well within a team
- Competent with Microsoft Office and experienced with learning new systems
- Flexible in working locations, happy to work across Scape sites
- SIA Licence an advantage
Why work with us?
As a Scape Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we\'re sure you\'ll fit right in!
We have a range of employee benefits including:
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work and Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
If this sounds like you and you want to hear more, forward your CV and contact details.
Night Porter in Wembley employer: Scape Australia Management Pty
Scape is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture and a comprehensive benefits package including access to onsite gyms, generous holiday allowances, and career progression opportunities. As a Night Porter in Wembley, you'll be part of a dedicated team committed to delivering outstanding service to students and guests, all while enjoying a supportive environment that values your contributions and encourages personal development.
Contact Details:
Scape Australia Management Pty Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Wembley
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We think you need these skills to ace Night Porter in Wembley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
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How to prepare for a job interview at Scape Australia Management Pty
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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