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- Tasks: Welcome students and guests, ensure building security, and assist with maintenance.
- Company: Join Scape, a global premium accommodation provider with a vibrant culture.
- Benefits: Enjoy gym access, generous holiday allowance, and career progression opportunities.
- Why this job: Be part of a team delivering the ultimate living experience for students.
- Qualifications: Organised, flexible, and passionate about excellent service.
- Other info: Team socials and employee awards to celebrate your hard work!
The predicted salary is between 13 - 16 £ per hour.
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Ireland, Australia and the US. As such, we are always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you are enthusiastic about working alongside a talented team to deliver the best living experience, don’t hesitate to apply today. We look forward to receiving your CV.
Location: Scape London
Hours: Night shifts, 4 on / 4 off 8pm - 7am
As a Night Porter your main responsibilities will include:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks
- Raising maintenance requests for students and identifying general building maintenance
- Reporting incidents and accidents to your Line Manager
- Responding to and logging enquiries, working with your Residence Manager where needed
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.
Your key attributes:
- Organised, flexible and dedicated
- A professional phone, email and personal communications manner with a passion for excellent service
- Dependable, enthusiastic and works well within a team
- Competent with Microsoft Office and experienced with learning new systems
- Flexible in working locations, happy to work across Scape sites
- SIA Licence an advantage
Why work with us?
As a Night Porter you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business. We have a range of employee benefits including:
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work and Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
If this sounds like you and you want to hear more, forward your CV and contact details.
Night Porter employer: Scape Australia Management Pty
Contact Detail:
Scape Australia Management Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role at Scape.
✨Tip Number 2
Be ready for the interview! Research Scape and understand their values and what they offer. Prepare to discuss how your skills align with their mission of providing an excellent living experience for students.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm shines through. We love candidates who are passionate about delivering great service and being part of a team.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your excitement can keep you on their radar. It shows you're genuinely interested in joining the Scape family.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Night Porter role. Highlight any customer service experience and your ability to work in a team, as these are key for us at Scape.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about joining our Scape family. Let us know how you can contribute to delivering the best living experience.
Showcase Your Flexibility: Since the role involves night shifts and working across different sites, emphasise your flexibility and willingness to adapt. We love candidates who are ready to jump in wherever needed!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Scape Australia Management Pty
✨Know the Company
Before your interview, take some time to research Scape and its values. Understand their commitment to providing excellent service and how they support their employees. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to communicate effectively with students and guests. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've handled customer inquiries or complaints in the past.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work well in a team and adapt to different situations. Share experiences where you’ve shown flexibility, whether it’s working across different locations or taking on various responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios related to security, health and safety, or customer service, and prepare your responses to demonstrate your competence in these areas.