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- Tasks: Install, service, and maintain specialist equipment while managing a technical service centre.
- Company: Global leader in medical and industrial technology with a focus on innovation.
- Benefits: Competitive salary, car allowance, and strong support from an experienced team.
- Why this job: Enjoy variety and autonomy while making a real impact in the field.
- Qualifications: ONC/HNC in engineering and strong communication skills required.
- Other info: Flexible role with opportunities for travel and professional development.
The predicted salary is between 45000 - 49500 £ per year.
Are you a hands-on engineer who enjoys variety, autonomy, and working directly with customers? We’re working with a global specialist in medical and industrial technology to recruit a Field Service Engineer/Technical Service Centre Co-ordinator. This role combines field-based engineering and responsibility for managing a technical service centre. You’ll play a key part in ensuring equipment is installed, maintained, and operating to the highest standards, while also supporting internal processes, audits, and customer projects.
The Role
- Installing, servicing, and maintaining specialist equipment across the South of the UK, while also overseeing the day-to-day running of the technical service office.
Key responsibilities include:
- Installation, service, and maintenance of equipment across the UK
- Providing technical support to customers and resolving issues both on-site and remotely
- Managing the technical service centre, ensuring it remains organised and audit-ready
- Overseeing calibration equipment, including coordination with external calibration providers
- Managing spare parts, including stock control and annual stock checks
- Supporting equipment loans, demonstrations, and returns
- Working closely with the Technical Director to maintain calibration records and compliance
- Assisting with technical input for tenders alongside the sales team
- Ensuring all service activity is accurately recorded within internal systems
- Supporting quality processes, including QMS, complaints, and regulatory reporting
- Assisting engineering teams outside of the UK when required
About You
We’re looking for someone practical, organised, and customer-focused, with a strong technical mindset.
Essential:
- ONC/HNC (or equivalent) in engineering (ideally electro-mechanical or medical instrumentation)
- Basic understanding of electronics and fault finding
- Strong communication skills and ability to build relationships with customers
- Comfortable working independently and managing your own workload
- Flexible approach with willingness to travel
What’s on Offer
A varied role combining field service and technical coordination. Opportunity to work with advanced and specialist equipment. Strong support from an experienced technical and commercial team. If you’re looking for a role where you can take ownership, develop your technical skills, and work closely with customers, this could be a great fit.
Technical Service Centre Co-Ordinator & Field Service Engineer employer: Scantec
Contact Detail:
Scantec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Centre Co-Ordinator & Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work in medical or industrial tech. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, bring along examples of your work. A portfolio showcasing your technical projects can really set you apart.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in terms of customer service and technical support.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Service Centre Co-Ordinator & Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on engineering experience and any customer-facing roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Service Engineer role. Share specific examples of your technical expertise and customer service skills. We love a good story!
Showcase Your Technical Skills: Since this role involves managing equipment and providing technical support, make sure to mention any relevant qualifications or experiences. If you've worked with calibration equipment or have a background in medical instrumentation, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Scantec
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electro-mechanical systems and medical instrumentation. Be ready to discuss specific equipment you've worked with and any troubleshooting experiences you've had. This will show that you're not just a hands-on engineer, but also someone who understands the theory behind the practice.
✨Showcase Your Customer Skills
Since this role involves direct interaction with customers, prepare examples of how you've successfully resolved issues or built relationships in previous roles. Think about times when your communication skills made a difference, and be ready to share those stories during the interview.
✨Demonstrate Organisational Skills
The job requires managing a technical service centre, so highlight your organisational abilities. Discuss any experience you have with stock control, maintaining records, or ensuring compliance with quality processes. This will reassure them that you can keep everything running smoothly.
✨Be Ready to Discuss Flexibility
This position involves travel and working independently, so be prepared to talk about your flexibility and adaptability. Share examples of how you've managed your workload in dynamic environments and how you handle unexpected challenges. This will show that you're ready for the variety this role offers.