At a Glance
- Tasks: Diagnose and repair coffee machines, ensuring customers enjoy perfect brews.
- Company: Join Scanomat, a leader in innovative coffee technology.
- Benefits: Competitive salary, 26 days leave, company vehicle, and healthcare scheme.
- Other info: Be part of a supportive team with opportunities for professional growth.
- Why this job: Combine your passion for coffee with technical skills in a dynamic role.
- Qualifications: Experience in coffee machine repair and strong problem-solving abilities.
The predicted salary is between 31500 - 38500 £ per year.
Join Our Team as a Coffee Machine Field Service Technician in West London. Are you passionate about coffee? Do you possess exceptional technical skills? Do you thrive in a fast-paced environment and love troubleshooting and fixing complex machinery? If so, we have an exciting opportunity for you to become an integral part of our team.
Location: Field-based - West London
Hours: Full Time Monday - Friday (hours to be agreed)
About Us: At Scanomat, we are coffee enthusiasts dedicated to delivering the perfect cup of coffee to businesses and coffee lovers alike. Our state-of-the-art TopBrewer coffee machines are known for their innovation, streamlined design, and cutting-edge technology. As leaders in the coffee industry for over 50 years, we take pride in our commitment to excellence and customer satisfaction.
What You'll Do:
- Expert Equipment Repairs: Diagnosing and repairing coffee machines at customer locations, ensuring minimal downtime and maximum satisfaction, ranging from thorough fault finding to accurate diagnosis. Ensure all coffee equipment is left in excellent working order, maintaining high-quality standards.
- Efficient Site Surveys and Installations: Conduct site surveys and equipment installations, ensuring seamless operations and functionality.
- Timely Filter Exchanges: Promptly carry out filter exchanges as needed or directed, contributing to the smooth operation of the coffee equipment.
- Consistent Coffee Quality: Ensure that all work aligns with the agreed equipment specifications, resulting in consistent coffee quality. Promote first-time fixes leading to customer satisfaction.
- Proactive Communication: Collaborate proactively with your line manager, seeking day-to-day instructions and providing regular updates on workload to ensure customers are kept informed about the progress of their service.
- Adherence to Arrival Procedures: Comply with all on-site arrival procedures, contacting a Manager/Supervisor on-site to introduce yourself and seek permission before commencing any work on the equipment.
- Safety and Risk Management: Prioritise safety and adhere to Health and Safety procedures. Conduct thorough risk assessments to ensure a safe working environment and promptly inform the company management of any identified risks.
- Thorough Documentation: Complete all necessary online job sheets, time sheets, and supporting documentation in a timely manner before leaving the premises. This ensures accurate record-keeping and validates client satisfaction.
- Care of Tools and Vehicles: Maintain all tools, equipment, and vehicles provided by the company in good working order. Report any faults, breakages, or equipment failures to your line manager daily for prompt resolution.
- Organized Vehicle Stock: Keep the vehicle stock organised and regularly replenished as per the vehicle stock document. Email your line manager with a pick list to ensure efficient stock management.
- Customer Training: Educate customers on machine operation, maintenance, and best practices, empowering them to enjoy the perfect cup of coffee every time.
- Continuous Improvement: Collaborate with our engineering and product teams to share insights from the field, contributing to the constant improvement of our coffee machines.
What We're Looking For:
- Technical Aptitude: A strong foundation in mechanical and electrical systems, with the ability to diagnose and repair technical issues effectively.
- Experience: Previous experience in coffee machine repair or a similar field.
- Customer Focus: A customer-centric mindset with excellent communication skills to interact with customers and address their needs professionally.
- Problem-Solving Skills: The ability to think on your feet and find innovative solutions to technical challenges.
- Coffee Passion: An unyielding passion for coffee, its origins, and the art of brewing the perfect cup.
- Time Management: Strong organisational skills to manage your schedule efficiently and ensure timely response to customer requests.
- Team Player: A collaborative attitude, willing to work closely with our team to achieve our common goals.
- Full clean driving license: This is a field-based role so you will need to travel daily to customer locations, plus occasional travel to company meetings.
- Computer literate: Ability to complete all relevant paperwork and documentation.
- Flexible approach: Self-motivated with a flexible approach to work, location and hours.
Why Join Us:
- Competitive Salary & Benefits: We value your talent, offering a competitive salary and benefits package, including 26 days annual leave plus UK bank holidays, hybrid low emission company vehicle, fuel card, company credit card, company mobile phone, company laptop, company pension scheme & company healthcare scheme (health scheme after 12 months service).
- Professional Growth: Access to continuous learning and development opportunities to enhance your skills and expertise.
- Innovative Environment: Work with cutting-edge coffee technology and be at the forefront of the industry.
- Team Spirit: Join a close-knit team that celebrates achievements together and supports one another.
If you have any questions about this role, please contact ricky@scanomat.co.uk.
Field Service Technician West London - Coffee Machines employer: Scanomat UK & Ireland
At Scanomat, we pride ourselves on being an innovative leader in the coffee industry, offering a dynamic work environment that fosters creativity and growth. Our team enjoys the flexibility of working mainly from home, with the added benefit of weekly office visits in Rugby, allowing for collaboration and connection. With generous annual leave, private medical insurance, and a commitment to employee development, we are dedicated to supporting our staff as they help us revolutionise the premium coffee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician West London - Coffee Machines
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Field Service Technician West London - Coffee Machines
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Scanomat UK & Ireland's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Scanomat UK & Ireland. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Scanomat UK & Ireland
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Scanomat UK & Ireland.
