At a Glance
- Tasks: Support sales and customer service by developing cost estimates for various jobs.
- Company: Dynamic company in the labelling and packaging industry based in Middlesbrough.
- Benefits: Enjoy a company pension, 30 days holiday, and free parking.
- Other info: Training provided on estimating software; great opportunity for career growth.
- Why this job: Join a team where your skills will directly impact customer satisfaction and project success.
- Qualifications: 5 years of customer service or office experience; strong numeracy and communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Based on the Riverside Industrial Estate, Middlesbrough. If you are from a labelling print, packaging background (preferably) using estimating systems and want a challenge. Working and supporting with the Sales, Customer service, Production and Planning teams to develop cost estimates on routine and complex jobs as required by our customers. Offering a one-stop service - cradle to grave for key customers. The first person contact for all services.
JOB DUTIES
- Analyse documentation to prepare time materials and cost estimates
- Utilise Label Traxx estimating software to provide quotes and information
- Cost jobs using a variety of substrates and printing methods
- Revise estimates as required
- Maintain quality standards, assure quality standards are met before delivering a quote
- Cradle to grave customer service, processing orders and raising estimates
- Assist in booking in jobs and liaise with customers
KEY SKILLS
- Highly proficient numeracy skills
- Detail orientated
- Good negotiating skills
- Able to undertake project management
- To work to deadlines
- Commercial awareness of the Label, print and packaging industry
- Proficient at using estimating software (training given)
- Excellent communication skills
Job Type: Full-time
Benefits:
- Company Pension
- 30 days holiday per annum
- Free Parking
Hours: 37.5 to 40 hours per week, working between 8.30 am and 5pm.
Ability to commute/relocate: Middlesbrough: reliably commute or plan to relocate before starting work (required)
Experience: Customer service / Sales / Office experience min 5 years
Customer Service Administrator in Middlesbrough employer: SCANMAN UK LTD
As a Customer Service Administrator at our Riverside Industrial Estate location in Middlesbrough, you will thrive in a supportive and collaborative work culture that values your contributions. We offer competitive benefits including a generous pension scheme, 30 days of holiday, and free parking, all while providing ample opportunities for professional growth within the dynamic labelling print and packaging industry. Join us to be part of a dedicated team that prioritises quality service and customer satisfaction, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and project management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or projects to the interview. This will demonstrate your proficiency in numeracy and detail orientation, which are key for the Customer Service Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Middlesbrough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in customer service and any relevant skills, especially those related to the labelling print and packaging industry. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your numeracy skills, attention to detail, and ability to manage projects. This will help us see how you fit into our dynamic environment.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. This will make it easier for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SCANMAN UK LTD
✨Know Your Stuff
Make sure you understand the ins and outs of the labelling print and packaging industry. Brush up on your knowledge of estimating systems, especially Label Traxx software, as this will show you're serious about the role and ready to hit the ground running.
✨Show Off Your Numbers Skills
Since this role requires strong numeracy skills, be prepared to discuss how you've used these in past jobs. Bring examples of how you've analysed data or created cost estimates, and don’t shy away from talking about any challenges you faced and how you overcame them.
✨Communicate Clearly
Excellent communication is key in customer service roles. Practice explaining complex ideas simply and clearly. During the interview, demonstrate your ability to listen actively and respond thoughtfully, as this will reflect your capability to liaise effectively with customers and team members.
✨Be Ready to Negotiate
Negotiation skills are crucial for this position. Think of a time when you had to negotiate a deal or resolve a conflict. Be ready to share this experience and highlight what strategies you used to achieve a positive outcome, showing that you can handle tough conversations with ease.
