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- Tasks: Manage collections, credit control, and account queries for a diverse portfolio.
- Company: Join Scanlans Property Management, a trusted name in property management for over 25 years.
- Benefits: Enjoy 24 days annual leave, flexible working, and perks like discounts and training support.
- Why this job: Be part of a supportive team that values work-life balance and offers real growth opportunities.
- Qualifications: Experience in credit control and customer service, with strong communication and IT skills required.
- Other info: Office-based role in Manchester with a friendly team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Customer Account Advisor 12 Month FTC position at Scanlans Property Management
Location: Office based - Scanlans Property Management - Manchester - Carvers Warehouse, Suite 2b, 77 Dale Street, Manchester, M1 2HG
Working Hours: 09:00 - 17:00 Monday - Friday
Salary: Competitive
Scanlans Property Management are dedicated to property management and have been providing services to residents, leaseholders, managing agents, and investors for over 25 years. We manage properties throughout the Midlands and North West from our offices in Manchester and Birmingham, as well as in Liverpool, Leeds, and Chester. Our professional property managers are fully trained and qualified Members of the TPI and Assoc RICS.
The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.
What's in it for you?
- We value and promote a positive work-life balance.
- You will receive a competitive salary that will match your skills and experience, as well as the following benefits:
- 24 days annual leave + Bank Holidays.
- Perkbox (which offers a range of discounts for shopping and services).
- EAP (Employee Assistance Programme) Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
- Flexible working opportunities.
- Financial support towards personal development / training.
- Real opportunities to grow and progress.
- Recognition incentives.
- Cycle to Work scheme.
- Employee Referral Scheme and much more.
What will your role look like?
- Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
- Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.
- Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
- Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
- Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.
- Arranging and monitoring payment plans for accounts in arrears directly with account holders.
Do you have these skills?
- Credit control and customer service experience.
- Knowledge, experience or an interest in the property management industry (service charge/rent).
- Excellent communication skills essential, both written and spoken.
- Good IT experience/literacy (Word & Excel).
- Resilient, tenacious & target driven, with excellent organisation skills.
- Team player with good work ethics.
All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
Customer Account Advisor - 12 month FTC employer: Scanlans Property Management
Contact Detail:
Scanlans Property Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Advisor - 12 month FTC
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding key terms and processes related to collections and credit control will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your communication skills. Since the role involves a lot of correspondence with debtors, being able to articulate your points clearly and confidently will be crucial.
✨Tip Number 3
Prepare examples from your past experiences that showcase your resilience and problem-solving abilities. This will help you demonstrate your suitability for handling disputes and queries effectively.
✨Tip Number 4
Network with current employees or professionals in the property management field. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Account Advisor - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and customer service. Emphasise any previous roles that involved managing accounts or resolving disputes, as these are key aspects of the Customer Account Advisor position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses your interest in the property management industry. Mention how your skills align with the responsibilities outlined in the job description, such as collections and query management.
Showcase Communication Skills: Since excellent communication skills are essential for this role, consider including examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally. This could be through previous job experiences or specific projects.
Highlight IT Proficiency: Mention your proficiency in IT, particularly with Word and Excel, as these tools are likely to be used in the role. If you have experience with any property management software, be sure to include that as well.
How to prepare for a job interview at Scanlans Property Management
✨Research the Company
Before your interview, take some time to learn about Scanlans Property Management. Understand their services, values, and the property management industry. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to credit control and customer service, as these are key aspects of the Customer Account Advisor role. Be ready to discuss your previous experiences and how they relate to the responsibilities outlined in the job description.
✨Showcase Your Communication Skills
Since excellent communication is essential for this position, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle a difficult customer or resolve a query, so think of examples from your past experiences.
✨Demonstrate Resilience and Team Spirit
The role requires a resilient and tenacious attitude. Be prepared to share instances where you've overcome challenges or worked effectively within a team. Highlighting your work ethic and ability to collaborate will resonate well with the interviewers.
