Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage queries, and coordinate services with a friendly approach.
- Company: Join a dynamic team in Newcastle focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, retail discounts, and in-house training for career growth.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for service and strong organisational skills required.
- Other info: Flexible working hours with opportunities for overtime and career progression.
The predicted salary is between 22000 - 26000 £ per year.
Working Hours: Monday to Friday, Week 1: 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00 (OT)
Benefits:
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
Customer Service Advisor in Newcastle upon Tyne employer: Scania Nederland B.V.
Contact Detail:
Scania Nederland B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident during interviews and show us your passion for delivering top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and maybe even a referral when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the role and helps keep you fresh in our minds.
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to ensure someone leaves happy. We want to see that spark!
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points or short paragraphs to highlight your skills and experiences. We appreciate clarity, so don’t make us hunt for your key points!
Tailor Your Application: Take a moment to align your application with the job description. Mention specific responsibilities from the role that excite you and how your past experiences relate. We love seeing candidates who’ve done their homework!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Scania Nederland B.V.
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with tasks like managing administrative duties, coordinating work, and providing updates to customers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully built relationships or resolved issues in previous roles. Highlight your passion for delivering first-class service and your ability to remain professional and friendly under pressure.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've effectively managed multiple tasks or coordinated schedules. During the interview, share these examples to show that you can handle the day-to-day administrative tasks confidently and efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.