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- Tasks: Deliver premium vehicle handovers and support the Sales Team across multiple branches.
- Company: Join Scania, a leader in sustainable transport solutions with a supportive culture.
- Benefits: From £36,000 salary, 25 days leave, pension scheme, and retail discounts.
- Why this job: Be part of a team that values customer experience and sustainability.
- Qualifications: Must have a class 1 (CPC) drivers licence and strong communication skills.
- Other info: Enjoy comprehensive training and career progression opportunities globally.
The predicted salary is between 36000 - 36000 £ per year.
South East Region: Working across our branches in Purfleet, Gatwick, Maidstone, Stansted and South Mimms with regular deliveries to our regions customers' premises.
Working Hours: 40 hours per week, typically Monday to Friday.
Salary & Benefits: From £36,000 + car and an excellent benefits package, including:
- Enhanced family and parental policies
- 25 days annual leave plus bank holidays
- Competitive pension scheme
- 4 x basic salary life assurance
- Retail savings and corporate discounts
For this role, you must have a class 1 (CPC) drivers licence. You will be supporting our Sales Team, and will have prime responsibility for providing a premium vehicle handover and demonstration experience for our customers.
In this role you will:
- In collaboration with the Sales and service teams, ensure all new vehicles are fully prepared and ready for the customer hand over.
- Deliver a premium handover experience for both new & used trucks to customers at branch and on some occasions at customers' site.
- Share product knowledge with our Sales & services teams and customers improving the understanding of alternative fuels, electrification products and the drive to sustainability.
- Utilising telematics data, regularly review and present to our customers their vehicle fleet performance alongside our Account managers.
- Manage the region's demonstrator vehicles, gathering customer feedback, insights and analysing performance data.
- Collaborate with other PES teams across the UK ensuring a consistent approach to Operational Excellence.
- Support across the Order to Delivery (O2D) process, reducing the time taken from customer order to handover.
You are:
- Customer focussed – passionate about delivering a premium service to every customer, deliberately caring about the small detail.
- Keen to learn – as a business we love investing in our people. We will support you to build your product and business knowledge.
- Highly organised – with great attention to detail, initiative, and self-motivation.
- A confident communicator – engaging with customers and colleagues in person, in writing, and over the telephone.
- IT proficient – experienced in the use of IT systems, including the standard MS Office suite.
- A team player – integral to a small, dedicated team, able to prioritise, change pace and play your part in future sales for the region.
Closing Date: 02/05/2026
Next steps: If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further.
We understand that every candidate is unique, and we aspire to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at sgb.recruitment@scania.com, we'll be happy to discuss these with you.
Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry‐leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family‐friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers, and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Product Experience Specialist in London employer: Scania Nederland B.V.
Contact Detail:
Scania Nederland B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Experience Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Scania's values and culture, especially their focus on customer service and sustainability. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Product Experience Specialist, you'll need to engage with customers and colleagues confidently. Try role-playing scenarios with friends or family to get comfortable with discussing product knowledge and vehicle handovers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Scania and ready to contribute to our mission of delivering exceptional products and services.
We think you need these skills to ace Product Experience Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Experience Specialist role. Highlight your customer service skills and any relevant experience that shows you can deliver a premium handover experience.
Showcase Your Communication Skills: Since this role involves engaging with customers and colleagues, demonstrate your confident communication style in your written application. Use clear and concise language to convey your ideas effectively.
Highlight Your Organisational Skills: Being highly organised is key for this position. In your application, mention any experiences where you've successfully managed multiple tasks or projects, showing your attention to detail and self-motivation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Scania!
How to prepare for a job interview at Scania Nederland B.V.
✨Know the Product Inside Out
As a Product Experience Specialist, you'll need to demonstrate your knowledge of the vehicles and their features. Make sure you research the latest models, especially those with alternative fuels and electrification products. This will not only impress your interviewers but also show your commitment to sustainability.
✨Showcase Your Customer Focus
This role is all about delivering a premium service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your attention to detail and how you ensure a great customer experience during vehicle handovers.
✨Demonstrate Your Organisational Skills
Being highly organised is key in this position. Be ready to discuss how you manage multiple tasks, such as preparing vehicles and gathering customer feedback. Use specific examples to illustrate your ability to prioritise and stay self-motivated.
✨Communicate Confidently
As a confident communicator, you'll need to engage effectively with both customers and colleagues. Practice articulating your thoughts clearly and concisely. Consider role-playing common interview questions to boost your confidence and ensure you can convey your ideas smoothly.