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- Tasks: Engage with customers, manage queries, and coordinate services in a friendly environment.
- Company: Join a dynamic team at a leading company in Lincoln.
- Benefits: Enjoy a competitive salary, 25 days holiday, and discounts on major retailers.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for customer service and strong organisational skills.
- Other info: In-house training provided for career growth and flexible working hours.
The predicted salary is between 26500 - 37000 £ per year.
Working Hours: Rotating Shift Pattern Monday – Friday 07:00 – 15:30 | 09:30 – 18:00, with alternate Saturday 08:00 – 13:00.
Salary: Salary from £26,500, plus an excellent benefits package, including:
- In‑house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Lincoln. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day‑to‑day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today.
Next Steps:
If you like the sound of this position, please apply today. A member of the Scania Recruitment team will contact you to discuss your application. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team.
Customer Service Advisor in Lincoln employer: Scania Nederland B.V.
Contact Detail:
Scania Nederland B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the hiring manager and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring manager.
✨Tip Number 3
Show off your people skills! As a Customer Service Advisor, you'll be all about building relationships. Be ready to share examples of how you've successfully interacted with customers in the past – it’ll make you stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the minds of the hiring team. Plus, it’s just good manners!
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone the extra mile for customers in the past – we love to hear about that!
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your sentences concise. We appreciate clarity, especially since you'll be managing various tasks as a Customer Service Advisor.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to know why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Scania Nederland B.V.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like managing customer queries and coordinating work. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. This will highlight your ability to deliver first-class service, which is what they’re looking for.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about scenarios where you had to use your initiative or manage multiple tasks. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
