At a Glance
- Tasks: Engage with customers, manage queries, and coordinate services with a friendly approach.
- Company: Join a dynamic team in Fareham focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, competitive salary, and discounts at major retailers.
- Other info: In-house training available for career growth and various shift options.
- Why this job: Be the face of our company and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 27295 - 27295 £ per year.
We have an exciting opportunity for a motivated individual to join our team at Fareham. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date.
Working Hours: Various shifts available:
- Monday to Friday - 06:00 - 14:30
- Monday to Friday - 09:30 - 18:00
- Monday to Friday - 08:00 - 16:30
Salary: From £27,295, plus an excellent benefits package, including:
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
Customer Service Advisor in Fareham employer: Scania Nederland B.V.
Scania Nederland B.V. is an excellent employer for those passionate about automotive training, offering a dynamic work culture that prioritises employee development and satisfaction. With hybrid working options and a commitment to fostering a supportive learning environment, employees benefit from comprehensive training programs and a range of perks that enhance their professional growth. Join us to make a meaningful impact in the automotive industry while enjoying a collaborative and engaging workplace.
