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- Tasks: Engage with customers, manage queries, and coordinate services in a friendly environment.
- Company: Join Scania, a leader in the automotive industry with a supportive culture.
- Benefits: Enjoy competitive salary, 28 days holiday, pension scheme, and retail discounts.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Comprehensive training and career progression opportunities await you.
The predicted salary is between 26700 - 30000 £ per year.
Working Hours: Monday - Friday - Week 1: 07:30 - 16:00, Week 2: 09:30 - 18:00. Every other Saturday morning (4 hrs). 42 Hour week on average.
Salary from £26,700, plus an excellent benefits package, including:
- In-house training provided to support career progression
- 28 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Dumfries. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.
Key Responsibilities
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today. A member of the Scania Recruitment team will contact you to discuss your application. If you are successful at that stage, you will be invited to have a conversation with the hiring manager. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.
We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Customer Service Advisor in Dumfries employer: Scania Nederland B.V.
Contact Detail:
Scania Nederland B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Dumfries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scania. Understand their values like 'Customer First' and 'Team Spirit'. This will help you connect with the hiring manager and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer interactions during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you delivered excellent customer service or solved a tricky problem. This will demonstrate your skills and passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Scania team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Customer Service Advisor in Dumfries
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer interaction and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let your enthusiasm for delivering first-class service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely excited about making a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do – just a few clicks and you’re on your way!
How to prepare for a job interview at Scania Nederland B.V.
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Scania's core values: Customer First, Respect, Elimination of Waste, Responsibility, and Team Spirit. Think about how your own experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare specific examples from your past experiences where you successfully handled customer queries or built strong relationships. Highlight your passion for delivering first-class service and how you manage administrative tasks efficiently.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
