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For Companies At a Glance
- Tasks: Manage customer expectations and coordinate vehicle movements in a dynamic team.
- Company: Join a rapidly growing company in the vehicle and transport industry.
- Benefits: Enjoy competitive salary, bonuses, and exclusive discounts on health and lifestyle.
- Other info: Experience a vibrant work culture with opportunities for personal growth.
- Why this job: Be part of an innovative team focused on digitalisation and sustainability.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join a fantastic team showcasing your excellent customer relationships. Vehicle/transport industry and Administration experience preferable.
Job Responsibilities
- This role is responsible for managing and exceeding customer expectations through the process of coordinating new vehicle movements.
- Conduit between the Customer, third party vendors and the Workshop to ensure a single point of contact.
- Manage customer expectations by providing timely updates on job progress, handling of cash sales transactions and conducting vehicle handover upon completion of the work.
- Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc.
- Create and invoice work orders, add job lines and allocate work to the workshop planner with regard given to workshop booking capacity and workload.
- Identify opportunities to upsell and cross-sell by promoting additional products or services to meet customer needs, contributing to increased sales and customer value.
- Liaise with external suppliers to ensure efficient co-ordination of new vehicle movements through the Scania Australia Service Network.
Who you are
- Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:
- Ability to think on your feet and show initiative.
- Strong abilities in time management, organisation and administration.
- Effective problem solving.
- Strong written and verbal communication skills.
- Mechanical or workshop aptitude is advantageous.
What we can offer you
- A dynamic and inclusive work culture - be part of a great team environment.
- A company that is enjoying record growth and eligibility for an annual company bonus scheme.
- Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more.
- Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more.
- Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more.
- Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability.
Customer Service Advisor/ Administrator employer: Scania Nederland B.V.
Contact Detail:
Scania Nederland B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor/ Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to the vehicle/transport industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their fantastic team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer expectations, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully handled challenges. Be ready to share these during interviews to demonstrate how you can think on your feet and contribute positively to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join a company that’s focused on growth and innovation in the industry.
We think you need these skills to ace Customer Service Advisor/ Administrator
Some tips for your application 🫡
Showcase Your Customer Skills: Make sure to highlight your excellent communication and interpersonal skills in your application. We want to see how you can drive positive outcomes for our customers, so share any relevant experiences that demonstrate your ability to manage customer expectations effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand the role and can connect their experience with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our streamlined process, which helps us get to know you better!
How to prepare for a job interview at Scania Nederland B.V.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor/Administrator. Familiarise yourself with the vehicle/transport industry and think about how your past experiences align with the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you handled difficult customers or provided exceptional service, as these stories will demonstrate your interpersonal skills effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Prepare a couple of scenarios where you had to think on your feet or resolve issues quickly. This will highlight your ability to manage customer expectations and provide timely updates, which is crucial for this position.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.