At a Glance
- Tasks: Ensure customer needs are met and deliver exceptional service throughout their Scania experience.
- Company: Join Scania, a world leader in sustainable transport solutions with a dynamic team culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and access to health and wellness programs.
- Other info: Diverse workplace encouraging applications from all backgrounds and cultures.
- Why this job: Be part of a growing company focused on innovation and sustainability in the transport industry.
- Qualifications: Strong communication skills, problem-solving abilities, and a knack for organisation.
The predicted salary is between 28800 - 43200 £ per year.
Join a fantastic team showcasing your excellent customer relationships. Vehicle/transport industry experience preferable.
Job Responsibilities
Life at Scania: Our purpose is to Drive the Shift towards a sustainable transport system. At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity. You know us as a world-leading provider of transport solutions, leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you. Welcome to Scania, a company that is enjoying record growth.
What you will do
As part of the Kewdale Customer Service Team, you will be ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up. You will be responsible for:
- Working closely with the Service Team & Workshop Controller to ensure effective delivery of work orders
- Delivering exceptional customer communication – external and internal
- Managing and ensuring accuracy of all documentation
- Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity
Who you are
Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:
- Ability to think on your feet and show initiative
- Strong abilities in time management, organisation and administration
- Effective problem solving, negotiation and influencing skills
- Professional written and verbal communication skills
- Mechanical or workshop aptitude
What we can offer you
- A dynamic and inclusive work culture - be part of a great team environment
- A company that is enjoying record growth and eligibility for an annual company bonus scheme
- Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
- Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
- Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
- Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
To apply
If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV. To apply for this role, you need to have full working rights in New Zealand or Australia. Formal offer of employment is subject to standard pre-employment checks including medical and other background checks. As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.
Customer Service Advisor employer: Scania Nederland B.V.
At Scania, we pride ourselves on fostering a dynamic and inclusive work culture where our employees are valued as our greatest asset. As a Customer Service Advisor in Kewdale, you will enjoy a supportive team environment, opportunities for professional growth, and access to exclusive benefits such as salary packaging and health insurance discounts. Join us in driving the shift towards a sustainable transport system while being part of a company that prioritises innovation and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Scania's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to shine in both verbal and written communication. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your initiative and ability to think on your feet during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Scania family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant experience in the vehicle or transport industry, as this will catch our eye!
Showcase Your Communication Skills:Since effective communication is key for this role, use your application to demonstrate your professional written skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application where you've successfully solved problems or managed challenges in a customer service setting.
Apply Through Our Website:For the best chance of joining our fantastic team, make sure you apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Scania Nederland B.V.
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Scania's core values: Customer First, Respect for the Individual, and Team Spirit. Think about how your personal values align with theirs and be ready to share examples that demonstrate this alignment during your interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare to discuss specific instances where you've successfully managed customer interactions or resolved issues. Practising clear and professional verbal communication will help you stand out.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you had to think on your feet or solve a problem quickly. Be ready to explain your thought process and the outcome. This will show your potential employer that you can handle challenges effectively.
✨Highlight Relevant Experience
If you have experience in the vehicle or transport industry, make sure to highlight it. Discuss any relevant roles or responsibilities that relate to the job description, especially those involving administration, invoicing, or customer service.
