At a Glance
- Tasks: Manage customer accounts, resolve payment queries, and optimise processes for smooth operations.
- Company: Join a supportive team at TRATON, known for collaboration and success.
- Benefits: Starting salary of £29,000, 25 days leave, bonus scheme, and loan car options.
- Other info: Enjoy a dynamic work environment with opportunities for continuous improvement.
- Why this job: Be part of a friendly team that values your contributions and fosters growth.
- Qualifications: Customer-focused, organised, and analytical with a passion for teamwork.
The predicted salary is between 29000 - 29000 £ per year.
This position is within one of TRATON’s companies.
Salary: Starting from £29,000 plus an excellent benefits package
Location: Milton Keynes
Duration: 18 Month FTC
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- 4x basic salary life assurance
A Quote from Valene Brewing our Credit Control Manager: “Working in our Credit Control Team is a truly rewarding. The team is friendly, supportive, and focused on collaboration to get the job done. Regular communication and a positive atmosphere make learning the role easier, with everyone bringing unique strengths while working together to meet our goals. It’s a place where teamwork and support drive success!”
In this role you will:
- Proactively manage arrears, adhering to current policies and guidelines.
- Handle amendments, updates, and cancellations of direct debit mandates with precision and efficiency.
- Monitor and manage the rental portfolio workflow, to maintain smooth operations.
- Address and resolve customer payment enquiries promptly and professionally.
- Implement and manage reschedules for live contracts in line with current guidelines.
- Process and action customer refunds accurately and within requested timeframes.
- Collaborate closely with internal departments and dealership partners to optimise processes and ensure operational efficiency.
- Prepare and deliver month-end reporting with clear, actionable insights.
- Drive continuous process improvement and participate in system testing for enhanced performance.
About you:
- Customer focussed – enthusiastic about delivering an exceptional service through pro‑active communication, both verbal and written.
- Organised – able to simultaneously track and progress multiple accounts.
- Team player – work as part of a team, supporting one another to ensure our customers receive a fantastic service.
- Solutions orientated – the desire to overcome hurdles and the ability to identify solutions.
- Analytical – possessing a keen eye for detail and a passion for ensuring accuracy.
Credit Controller employer: Scania Nederland B.V.
TRATON offers an exceptional work environment for Credit Controllers in Milton Keynes, where collaboration and support are at the heart of our culture. With a competitive salary starting from £29,000, generous benefits including enhanced parental leave, a loan car scheme, and 25 days of annual leave, we prioritise employee well-being and growth. Join a friendly team that values communication and teamwork, ensuring you thrive while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your customer service skills and any experience you have with managing accounts or handling payments. We want to see how your unique strengths can contribute to our friendly and supportive team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help us deliver exceptional service. Don’t forget to mention your teamwork skills and how you can contribute to our collaborative atmosphere.
Showcase Your Organisational Skills:In your application, give examples of how you've successfully managed multiple tasks or accounts at once. We’re looking for someone who can keep everything on track, so let us know how you stay organised and efficient!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our fantastic benefits package. We can’t wait to see your application!
How to prepare for a job interview at Scania Nederland B.V.
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data, so brush up on your numerical skills. Be prepared to discuss how you've managed accounts in the past and any specific metrics you've improved. This shows you understand the importance of accuracy and detail.
✨Showcase Your Customer Service Skills
This role is all about delivering exceptional service, so think of examples where you've gone above and beyond for customers. Highlight your communication skills and how you've resolved payment enquiries effectively. This will demonstrate your customer-focused approach.
✨Teamwork Makes the Dream Work
Since the team environment is key, come ready to discuss how you've collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes, showing that you're a supportive team player who values collaboration.
✨Be Solutions-Oriented
Prepare to talk about challenges you've faced and how you overcame them. Think of examples where you identified solutions to problems, especially in a financial context. This will highlight your analytical skills and your proactive approach to overcoming hurdles.
