At a Glance
- Tasks: Lead workshop operations, ensuring safety and team growth while enhancing customer satisfaction.
- Company: Join a dynamic team at S J Bargh Ltd, a leader in the transport industry.
- Benefits: Enjoy competitive salary, 28 days leave, and wellness programmes.
- Other info: Great opportunities for professional growth and skill enhancement.
- Why this job: Make a real impact by developing your team and improving operational efficiency.
- Qualifications: Experience in operations management and a passion for team development.
The predicted salary is between 30000 - 40000 £ per year.
Operational Support
- Daily engagement with workshop supervisor and shift leads, building collaborative relationships, ensuring resource allocation is evenly balanced between S J Bargh and external customers.
- Monitor the Service reception function and assist the Customer Service Advisor with queries or opportunities.
- Ensure Scania booking processes are followed.
- Upsell Scania products, utilise fixed-price repairs and special offers to engage current customers and attract new customers.
- Engage with Scania account managers for technical assistance and help with claims; contact Scania workshops for updates on internal contracts and contract inclusions.
- Ensure a smooth flow of job cards to invoicing teams, ensuring a consistent level of WIP within the required criteria are effectively managed.
- Assist R&M and Warranty Administrator with technical queries to increase positive data entry and reduce rejected claims.
- Support management meetings and Scania representatives to discuss performance and discrepancies in operational procedures.
- Deliver customer satisfaction and act on any urgent demands from SJB.
Staff Management
- Assess and agree appropriate Scania product training by conducting 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth in line with Scania DOS.
- Provide feedback to workshop staff to promote professional growth.
- Measure and report technical efficiency ensuring systems around clock in-off jobs are delivered to maximise workshop hours.
- Investigate MOT failures and report findings to National Fleet Manager and external retail customers.
- Recruit to budget headcount.
Safety and Compliance
- Monitor safety standards and ensure workshops comply with health and safety regulations and company policies.
- Report potential risks through monthly workshop inspections and monitor ISO requirements and updates.
- Attend site health and safety meetings and ensure any actions highlighted are addressed in the workshop.
- Assist the National Fleet Engineering Manager to keep Scania workshops compliant with special tooling, workwear, service literature and data entry; appearance, floors, walls etc. are maintained periodically to ensure compliance with expected DOS.
- Collaborate with external advisory bodies regarding tachograph and authorised testing facilities for safety and standards.
- Act on any Transport Management requests to assist compliance measures.
- Monitor inspection documents ensuring sign off in R2C daily and upload data into AXSCEND.
- Manage and control TruTac defect rectification, ensuring all team members are onboard with site procedures to safeguard the operation from authorities.
- As a TM, manage the undertakings of two operating centres within SJ Bargh Ltd and attend monthly meetings.
- Ensure vehicles and trailers are serviced in line with SJB operating licence obligations and government principles.
Budgeting and Financial Management
- Monitor expenses and implement cost efficiencies without affecting standards or customer service.
- Assist with monitoring third-party and subcontractor costs to ensure cost efficiency and standards.
Collaboration and Communication
- Collaborate with transport departments twice daily to align workshop operations with overall business requirements and strategies.
- Provide regular updates to management on workshop performance and operational challenges.
- Assist accounts with wage and clocking queries.
Training and Development
- Participate in Scania events and courses aimed at improving brand and technical knowledge.
- Mentor, coach and develop your team and highlight future growth opportunities to advance skillsets.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as may be deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual's contractual duties.
Benefits
- A competitive salary dependent on experience
- 28 days annual leave
- Increase in annual leave with long service
- Annual pay review
- Full induction and training
- Unum Help@Hand Wellbeing Programme
- Life insurance
- Cycle2Work scheme
- Free onsite parking
Workshop Lead: Operations, Safety & Team Growth in Newton-le-Willows employer: Scania Limited
At S J Bargh, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work environment. Our commitment to employee growth is evident through tailored training programmes and regular feedback, ensuring that our team members can develop their skills and advance their careers. Located in a vibrant area, we offer competitive salaries, generous leave policies, and a range of benefits including a wellbeing programme and free onsite parking, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Lead: Operations, Safety & Team Growth in Newton-le-Willows
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, especially those who work at Scania or similar companies. Attend workshops and events to build connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge about operational support and safety compliance. Use real-life examples from your experience to highlight how you can contribute to the team.
✨Tip Number 3
Be proactive! If you see an opportunity to upsell or improve processes during your interactions, don’t hesitate to share your ideas. This shows initiative and a genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Workshop Lead: Operations, Safety & Team Growth in Newton-le-Willows
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational support and team management. We want to see how your skills align with the role of Workshop Lead, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of collaboration and communication, be sure to demonstrate your ability to engage with different teams and customers. Use examples from your past experiences where you’ve successfully navigated challenges or improved processes.
Highlight Safety and Compliance Knowledge:Given the importance of safety standards in this position, make sure to mention any relevant experience you have with health and safety regulations. We’re keen to see how you can contribute to maintaining compliance and ensuring a safe working environment.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Scania Limited
✨Know Your Operations Inside Out
Make sure you understand the operational support processes mentioned in the job description. Familiarise yourself with Scania booking processes and how to engage with customers effectively. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Demonstrate Your Safety Awareness
Since safety compliance is a big part of this role, be prepared to discuss your experience with health and safety regulations. Bring examples of how you've previously ensured compliance in a workshop or similar environment. This will highlight your commitment to maintaining high standards.
✨Showcase Your Team Management Skills
Be ready to talk about your experience in staff management and training. Think of specific instances where you've assessed skill levels and developed training programmes. This will demonstrate your ability to foster team growth and professional development, which is crucial for this position.
✨Prepare Questions About Collaboration
Collaboration is key in this role, so come prepared with questions about how different departments work together. Ask about their current challenges and how they measure success in collaboration. This shows that you’re thinking about the bigger picture and are eager to contribute positively to the team dynamics.
