At a Glance
- Tasks: Provide top-notch IT support and manage cutting-edge communication technologies.
- Company: Join a forward-thinking IT team focused on innovation and service excellence.
- Benefits: Enjoy competitive salary, enhanced parental leave, and a fantastic loan car scheme.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real impact by solving complex tech issues and supporting modern workplace solutions.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for an experienced IT Technical Support Analyst (3rd Line) to join our IT team and take ownership of our desktop, collaboration, and communication technologies. You will act as an escalation point for complex technical issues, drive service improvements, support project delivery, and help embed modern workplace technologies across the business, all while ensuring our services remain secure, stable, and high-performing.
Responsibilities
- Administer and support the Horizon Telephony platform, including user account management, hunt groups, call routing, call centre setups, and IVR/Auto Attendant systems.
- Provide VIP voice conferencing and business video conferencing support, including administration of Microsoft Teams Rooms (MTR).
- Support softphones, desk phones, mobile phones, and headsets, including mobile device administration (SIM management, international dialling, forwarding, and billing).
- Administer the Sign In App Visitor Management System and Planner Room Booking system.
- Deliver 3rd line desktop support, including hardware builds/deployments, software deployment, application support, and technology migration projects.
- Carry out client and server patching, plus VMware support and administration.
- Deliver VIP and Executive-level support.
- Create and maintain knowledge articles/documentation, and provide end-user training and guidance.
Communication - A strong communicator, building relationships with users at all levels, including Senior Leaders.
Strong Problem solver - Approaches problems analytically, getting to the root cause and proposing clear, well considered solutions.
Excellent attention to detail - Pays close attention to detail, ensuring accuracy and high-quality outcomes.
Customer focused - Someone who takes pride in delivering great customer service to end users.
Organised - Organises and prioritises effectively across multiple concurrent tasks.
Desired skills, but not essential to applying:
- Experienced in Horizon Telephony platform administration.
- Skilled in Microsoft Teams Rooms (MTR) administration.
- Confident supporting VOIP telephony.
- Experienced administering Sign In App VMS.
- Familiar with Planner Room Booking administration.
- Comfortable with mobile device management.
- Experienced in Windows desktop and server support.
- Skilled in VMware support.
- Knowledgeable in ITIL Service Management principles.
- Experienced providing VIP support.
Salary: Competitive Salary Plus and excellent benefits package, including: Enhanced parental leave, eligibility to annual bonus scheme, access to a fantastic loan car scheme, 28 days annual leave plus bank holidays, competitive pension, 4x basic salary life assurance.
IT Technical Support Analyst employer: Scania Limited
Scania Limited is an excellent employer for HGV Technicians, offering a supportive work culture in Purfleet-on-Thames that prioritises employee growth and development. With competitive pay rates, a comprehensive benefits package including training opportunities and enhanced parental leave, Scania fosters a rewarding environment where technicians can thrive and advance their careers while contributing to the maintenance of heavy commercial vehicles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Scania Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Scania Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Scania Limited!
✨Direct Apply to Scania Limited
Let's not forget to apply directly through the Scania Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technical Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Scania Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scania Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Scania Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
