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- Tasks: Engage with customers, manage queries, and coordinate services in a friendly environment.
- Company: Join Scania, a leader in customer service with a supportive culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and discounts on major retailers.
- Why this job: Make a real impact by delivering first-class service to our valued customers.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Comprehensive training and career progression opportunities await you.
The predicted salary is between 29000 - 29000 £ per year.
Working Hours: Rotating shift pattern Monday - Friday
Week 1: 06:00 - 15:30 | Week 2: 09:30 - 19:00
Salary from £29,000, plus an excellent benefits package, including:
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual 'Company Success Payment'
We have an exciting opportunity for a motivated individual to join our team at Purfleet. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today.
Next steps: If you like the sound of this position, please apply today. A member of the Scania Recruitment team will contact you to discuss your application. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Customer Service Advisor in Purfleet employer: Scania Group
Contact Detail:
Scania Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Purfleet
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scania. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to handle queries effectively.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Scania is looking for someone who fits into their supportive culture, so don’t be afraid to show your passion for delivering first-class service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor in Purfleet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like your passion for delivering first-class service and your organisational skills.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share examples of how you've built relationships with customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage administrative tasks efficiently!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can get back to you quicker about the next steps!
How to prepare for a job interview at Scania Group
✨Know the Company Inside Out
Before your interview, take some time to research Scania and its values. Understand their commitment to customer service and how they prioritise respect and teamwork. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to manage queries and provide timely updates, as these are key responsibilities for a Customer Service Advisor.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about how you would greet customers, manage administrative tasks, and coordinate work. Practising these scenarios can help you respond confidently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided or how the team collaborates. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
