Operational Excellence Manager in Newcastle upon Tyne

Location: Scania North region

Salary: from £65,000 plus an excellent benefits package.

Hours: 37.5 hours per week, Monday – Friday

Hybrid working

Enhanced parental leave

Eligibility to annual bonus scheme

Access to a fantastic loan car scheme

25 days annual leave plus bank holidays

Competitive pension

4x basic salary life assurance

An opportunity to play a pivotal role within the North region of Scania Great Britain. As Operational Excellence Manager you will form part of the Senior Leadership Team and be responsible for driving operational excellence within all areas of our retail business, including Sales, Service and Parts. You will deliver effective change through influence, guiding stakeholders throughout the region, as we embrace an ever changing business landscape.

As Operational Excellence Manager you will enjoy optimising resources, implementing best practices, and fostering a culture of continuous improvement, accountability, and high performance. You will be key to ensuring the consistent delivery of results aligned with Scania’s policies, processes, and standards.

• Lead, coach, and develop a team to achieve business objectives and deliver excellent results.
• Nurture a culture of operational excellence, resilience, and persistence within the team.
• Support the strategic requirements and performance of each branch.
• Collaborate with Solution Sales teams, Scania Sales & Services/Wholesale colleagues, Branch Managers, and Scania Finance to address joint issues and support strategic development.
• Ensure compliance with applicable processes, standards, and guidelines.
• Utilise management software systems such as CRM and quotation tools to drive efficiency and effectiveness.
• Identify and solve problems through root cause analysis.
• Hold self and others accountable for achieving results and maintaining high standards.
• Communicate openly, honestly, and respectfully with all stakeholders, adapting communication style as needed.
• Provide service excellence to both internal and external customers.
• Plan, allocate, and mobilise resources to achieve organisational goals.
• Implement and uphold health and safety policies, ensuring a safe and sustainable work environment.
• Manage performance, identify underperformance, and inspire improvement.

• Leadership – someone who embodies the Scania Core Values in all of their work, providing direction and support to help the region reach its goals.
• Process improvement – experience overseeing, implementing and improving processes and ways of working, ensuring continuous improvement and compliance.
• Influence – operating and communicating in a manner that creates buy in and a willingness to accept change in an environment where long serving colleagues will be navigating an ever-changing business landscape.
• Coaching – a passion for coaching and developing those around you, positively influencing their development.
• Attention to detail – working with exceptional attention to detail in every aspect of what you do, promoting a culture of excellence.
• Analytical – motivated and skilled at understanding and then interpreting the story behind the data.

Closing Date: 23/04/2026

Please note, the closing date for this role is subject to change pending volume of applications.

If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.

For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.