At a Glance
- Tasks: Welcome customers and manage administrative tasks with confidence and efficiency.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Enjoy 28 days holiday, competitive salary, and in-house training for career growth.
- Other info: Fixed-term contract with opportunities for progression and a friendly workplace culture.
- Why this job: Make a difference by providing excellent service and building customer relationships.
- Qualifications: Strong communication skills and the ability to work independently.
The predicted salary is between 26500 - 26500 € per year.
Customer Service Advisor – Falkirk
Contract: Fixed Term | 12 Months
Working Hours: Monday‑Friday 08:00‑16:30, plus 1 in 3 Saturdays 07:00‑11:00
Salary: Starting from £26,500 + benefits
Benefits:
- In‑house training to support career progression
- 28 days holiday plus public holidays, increasing with service
- Competitive employer pension
- 4× basic salary life insurance
- Discounts on major retail outlets, including groceries
- Eligibility to receive an annual ‘Company Success Payment’
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day‑to‑day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working independently.
- Plan, schedule and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account details, available credit and obtain relevant authorisation.
- Provide timely updates to customers.
- Agree timescales for unscheduled work and follow through to completion.
Apply before 06/06/2026 (closing date may change depending on volume of applications).
Service Advisor in Falkirk employer: Scania Group
As a Service Advisor in Falkirk, you will join a dynamic team that prioritises customer satisfaction and professional growth. With in-house training, competitive benefits, and a supportive work culture, we empower our employees to thrive while enjoying a healthy work-life balance. Our commitment to employee development and a rewarding environment makes us an exceptional employer for those seeking meaningful and fulfilling careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Falkirk
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help us see that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to meet and greet customers or handle queries. We want to see how you’d manage those situations with confidence and professionalism.
✨Tip Number 3
Be ready to showcase your organisational skills. You might be asked how you would plan and coordinate tasks, so have some examples up your sleeve. We love candidates who can juggle multiple responsibilities!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor in Falkirk
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can meet and greet customers with a smile!
Tailor Your Application:Make sure to tailor your application to the role of Service Advisor. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to cover all the key responsibilities mentioned in the job description without rambling on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Scania Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with tasks like managing administrative duties and providing updates to customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Service Advisor, you'll be the first point of contact for customers. Practice how you would greet customers and handle their queries in a friendly and professional manner. Think of examples from your past experiences where you've excelled in customer service.
✨Demonstrate Initiative
Employers love candidates who can work independently and take initiative. Prepare examples of times when you've successfully managed tasks on your own or solved problems without waiting for direction. This will show that you're proactive and ready to take charge.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your interest but also helps you gauge if the company is the right fit for you.
