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- Tasks: Engage with customers, manage queries, and coordinate services in a friendly environment.
- Company: Join Scania, a leader in motor vehicle manufacturing with a supportive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and retail discounts.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Comprehensive training and career progression opportunities await you.
The predicted salary is between 29000 - 29000 £ per year.
Working Hours: Rotating shift pattern Monday - Friday 06:00 - 15:00 | 10:00 - 19:00 | Alternate Saturdays 08:00 – 13:00
Salary from £29,000, plus an excellent benefits package, including:
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Purfleet. As a Customer Service Advisor, you will be at the forefront of customer interaction, building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
Closing date: 18/11/2025
If you like the sound of this position, please apply today. A member of the Scania Recruitment team will contact you to discuss your application. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.
For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Customer Service Advisor employer: Scania Group
Contact Detail:
Scania Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scania. Understand their values and what they stand for. This will help you connect with the hiring manager and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past work where you delivered excellent customer service or solved a problem. This will demonstrate your skills and show that you can thrive in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service, and don’t forget to mention your organisational skills and ability to work independently!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering first-class service and how you can contribute to our team at Purfleet. Keep it friendly and professional!
Showcase Your Skills: In your application, be sure to showcase your skills in managing administrative tasks and coordinating work. We love candidates who can demonstrate initiative and a proactive approach to problem-solving!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Scania Group
✨Know the Company Inside Out
Before your interview, take some time to research Scania. Understand their values, mission, and the specifics of the Customer Service Advisor role. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Highlight your passion for delivering first-class service and how you can bring that to Scania.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing a difficult customer or coordinating multiple tasks. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the training provided, career progression opportunities, or the team culture at Scania. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.