At a Glance
- Tasks: Engage with customers, manage queries, and coordinate services in a friendly environment.
- Company: Join a supportive team in Thirsk with a focus on customer satisfaction.
- Benefits: Enjoy 25 days holiday, competitive salary, and discounts at major retailers.
- Other info: In-house training provided for career growth and flexible working hours.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 27295 - 27295 £ per year.
Working Hours: Rotating shift pattern Monday – Friday, Week 1: 07:00 – 14:30, Week 2: 09:30 – 18:00 with 1 in 2 Saturdays 08:00 – 12:00.
Salary From £27,295 Plus An Excellent Benefits Package, Including:
- In‑house training provided to support career progression
- 25 days holiday + public holidays which increase with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Thirsk. As a Customer Service Advisor, you will be at the forefront of customer interaction and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work. We will also seek to work with you to develop your knowledge and understanding of our Parts department, enabling you to provide support when required.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day‑to‑day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
Accommodation Statement: We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Customer Service Advisor in Thirsk employer: Scania (Great Britain) Limited
Join our dynamic team in Thirsk as a Customer Service Advisor, where we prioritise employee growth and satisfaction. With an excellent benefits package that includes in-house training, competitive pension schemes, and generous holiday allowances, we foster a supportive work culture that values your contributions. Experience the unique advantage of working in a collaborative environment that encourages personal development while delivering exceptional service to our customers.
Contact Details:
Scania (Great Britain) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Thirsk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scania (Great Britain) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scania (Great Britain) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Thirsk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scania (Great Britain) Limited:Your cover letter is your chance to shine! Tell us why you want to work at Scania (Great Britain) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scania (Great Britain) Limited!
How to prepare for a job interview at Scania (Great Britain) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
