At a Glance
- Tasks: Welcome customers and manage administrative tasks with confidence and efficiency.
- Company: Join a supportive team in a dynamic service environment.
- Benefits: Enjoy a competitive salary, generous holiday, and discounts on major retailers.
- Other info: In-house training provided for career progression and growth opportunities.
- Why this job: Gain valuable experience while helping customers and developing your career.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 26500 - 26500 € per year.
Customer Service Advisor – Falkirk
Fixed Term Contract: 12 Months
Working Hours: Monday – Friday 08:00 – 16:30 + 1 in 3 Saturdays 07:00 – 11:00
Salary and Benefits:
- Salary From £26,500.
- In‑house training provided to support career progression.
- 28 days holiday + public holidays which increase with service.
- Competitive employer pension.
- Discounts on major retail outlets, including groceries.
- 4x basic salary life insurance.
- Eligibility to receive an annual ‘Company Success Payment’.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day‑to‑day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account details, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
Service Advisor employer: Scania (Great Britain) Limited
As a Service Advisor at our Falkirk location, you will join a supportive and dynamic team that prioritises customer satisfaction and employee development. We offer comprehensive in-house training, competitive benefits including a generous pension scheme and retail discounts, and a positive work culture that encourages career progression. With a commitment to work-life balance and a focus on individual initiative, we provide an excellent environment for those seeking meaningful and rewarding employment.
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to meet and greet customers or handle queries. We want to see how you’d manage those day-to-day tasks with confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, we might ask how you plan and coordinate work. Have some examples up your sleeve to demonstrate your ability to juggle tasks efficiently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can meet and greet customers with a smile!
Tailor Your Application:Make sure to tailor your application to the role of Service Advisor. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Scania (Great Britain) Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would greet customers and handle their queries. Think of examples from your past experiences where you’ve gone above and beyond for a customer.
✨Show Off Your Organisational Skills
Since the role involves managing administrative tasks, be prepared to talk about how you stay organised. You could mention tools or methods you use to plan and schedule work efficiently. Maybe even share a time when your organisational skills made a difference in your previous job.
✨Demonstrate Initiative
Employers love candidates who can take the initiative. Think of instances where you’ve had to work independently and how you approached those situations. Be ready to explain how you prioritise tasks and make decisions without constant supervision.
✨Communicate Clearly and Confidently
As a Service Advisor, clear communication is key. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, showing that you can provide timely updates to customers as required.
