Service Administrator

Service Administrator

Full-Time 27205 Β£ / year No working from home possible
Scania (Great Britain) Limited

At a Glance

  • Tasks: Join us as a Service Administrator, handling invoicing and customer queries daily.
  • Company: Scania is a leading global transport solutions provider with a focus on sustainability.
  • Benefits: Enjoy 25 days holiday, in-house training, discounts, and a competitive pension scheme.
  • Other info: Flexible working hours with occasional Saturday shifts; apply by 11/08/2025.
  • Why this job: Be part of a supportive team culture while gaining valuable experience in administration.
  • Qualifications: No specific qualifications required; just bring your motivation and willingness to learn!
SGB Service Administrator  - Scania Eurocentral  Fixed Term Contract - Duration circa 14 months (dependant on start date) Working hours: Monday to Friday 08:00 – 16:30 and 1 in 4 Saturday’s 08:00 – 12:00 Salary:  £27,205 plus an excellent benefits package, including: •    In-house training provided to support career progression •    28 days holiday which increases with service + public holidays •    Competitive employer pension •    Discounts on major retail outlets, including groceries •    4x basic salary life insurance •    Eligibility to receive an annual ‘Company Success Payment’ Scania have an opportunity for a motivated individual to join our team at Eurocentral. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments. Key Responsibilities: •    Answer the phone in a friendly and open manner using the company standard greeting. •    Invoice and control branch work in progress. •    Check the system to ensure campaigns are completed and costed correctly. •    Work within credit control policy and procedures. •    Carry out the costing on warranty, retail, repair and maintenance to company standards. •    Supply fully priced estimates of repairs required and ensure work is authorised where required. •    Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures. •    Resolve and assist in invoice queries as and when necessary. •    Assist with other administration duties as required. •    Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible. If you’re interested in this role we’d love to hear from you.  Next steps: 1.    If you like the sound of this position, please apply today. 2.    A member of the Scania Recruitment team will contact you to discuss your application. 3.    If you are successful at that stage, you will be invited to have a conversation with the hiring manager. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you

Service Administrator employer: Scania (Great Britain) Limited

SCANIA (GREAT BRITAIN) LIMITED is an excellent employer, offering a supportive work culture that prioritises safety and exceptional customer service. Employees benefit from comprehensive training, generous holiday allowances, and a competitive pension scheme, all while working in the vibrant city of Hull, which provides a dynamic environment for personal and professional growth.

Scania (Great Britain) Limited

Contact Details:

Scania (Great Britain) Limited Recruitment Team

StudySmarter Expert Advice🀫

We think this is how you could land Service Administrator

✨Tip Number 1

Familiarise yourself with Scania's values and culture. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showcasing that you're a great fit for the team.

✨Tip Number 2

Brush up on your knowledge of invoicing and cost control processes. Being able to discuss specific examples of how you've managed similar tasks in previous roles will demonstrate your capability and confidence in handling the responsibilities of a Service Administrator.

✨Tip Number 3

Prepare to discuss your experience with customer service and conflict resolution. Since you'll be dealing with customer complaints and invoice queries, having concrete examples ready will show your problem-solving skills and ability to maintain a positive customer relationship.

✨Tip Number 4

Network with current or former employees of Scania if possible. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach and questions during the interview process.

We think you need these skills to ace Service Administrator

Customer Service Skills
Attention to Detail
Communication Skills
Time Management
Problem-Solving Skills
Invoice Processing
Data Entry

Some tips for your application 🫑

Understand the Role:Read through the job description carefully to understand the key responsibilities and requirements for the Service Administrator position. Tailor your application to highlight relevant experience and skills.

Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.

Write a Compelling Cover Letter:Your cover letter should express your enthusiasm for the role and the company. Mention why you are a good fit for the Service Administrator position and how your skills align with Scania's values and goals.

Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.

How to prepare for a job interview at Scania (Great Britain) Limited

✨Know the Company

Before your interview, take some time to research Scania and its values. Understanding their commitment to customer service and quality will help you align your answers with what they are looking for in a Service Administrator.

✨Demonstrate Communication Skills

As a Service Administrator, you'll need to communicate effectively with both customers and colleagues. Be prepared to showcase your communication skills during the interview by providing examples of how you've successfully handled customer queries or collaborated with team members in the past.

✨Prepare for Technical Questions

Since the role involves invoicing and costing, brush up on any relevant technical knowledge related to these tasks. Be ready to discuss your experience with financial processes or software that may be used in the role.

✨Show Enthusiasm for the Role

Express genuine interest in the position and the company. Highlight why you want to work at Scania and how you can contribute to the team. A positive attitude can make a significant difference in how you're perceived by the hiring manager.