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For Companies At a Glance
- Tasks: Deliver new vehicles and provide top-notch customer experiences.
- Company: Join Scania GB, a leader in sustainable transport solutions.
- Benefits: Enjoy 25 days leave, a car scheme, and competitive bonuses.
- Why this job: Be part of a passionate team focused on sustainability and customer satisfaction.
- Qualifications: Must have a class 1 (CPC) driver's licence and a keen willingness to learn.
- Other info: Flexible working hours and a supportive environment for personal growth.
Scania GB
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Product Experience Specialist
South West Region: Working across our branches in Shepton Mallet, Avonmouth, Bridgwater, Redruth, and Exeter with regular deliveries to our regions customers premises.
Working Hours: Monday to Friday 08:30 – 17:00
From £37,000 plus car, annual bonus and an excellent benefits package, including:
• Enhanced family and parental policies
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension scheme
• 4 x basic salary life assurance
• Retail savings and corporate discounts
For this role, you must have a class 1 (CPC) drivers licence. You will be supporting our Sales Team, and will have prime responsibility for providing a first-class new vehicle handover and demonstration experience for our customers.
In this role you will:
• Work in conjunction with the Sales Team to ensure all new vehicles are quality checked before customer hand over.
• Support our customers and Sales Team with product knowledge and understanding of alternative fuels, electrification products and the drive to sustainability.
• Interpret telematics and provide driver training for our customers.
• Manage the region’s demonstrator vehicles, gathering customer feedback, insights and analysing performance data.
• On occasion, deliver a new truck direct to a customer.
You are:
• Customer focussed – passionate about delivering a premium service to every customer, deliberately caring about the small detail.
• Keen to learn – as a business we love investing in our people. We will support you to build your product and business knowledge.
• Highly organised – with great attention to detail, initiative, and self-motivation.
• A confident communicator – engaging with customers and colleagues in person, in writing, and over the telephone.
• IT proficient – experienced in the use of IT systems, including the standard MS Office suite.
• A team player – integral to a small, dedicated team, able to prioritise, change pace and play your part in future sales for the region.
Closing Date: 19/09/2025
Next steps:
1. If you have the right experience and this role appeals to you, apply today.
2. A member of the Scania Recruitment team will contact you.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at (url removed), we’ll be happy to discuss these with you
Product Experience Specialist employer: Scania (Great Britain) Limited
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Experience Specialist
✨Tip Number 1
Familiarise yourself with Scania's product range and their commitment to sustainability. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Highlight specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on delivering a premium service.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Office. Being proficient in these tools is essential for managing data and communicating effectively with both customers and colleagues.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will illustrate your ability to thrive in a fast-paced environment, which is crucial for this role.
We think you need these skills to ace Product Experience Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Product Experience Specialist position. This will help you tailor your application to highlight relevant skills and experiences.
Tailor Your CV: Customise your CV to reflect the key skills mentioned in the job description, such as customer focus, communication skills, and IT proficiency. Use specific examples from your past experiences that demonstrate these qualities.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how your background aligns with Scania's values. Mention your enthusiasm for sustainability and product knowledge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Scania (Great Britain) Limited
✨Know the Product Inside Out
As a Product Experience Specialist, you'll need to demonstrate a strong understanding of the vehicles and alternative fuels. Research Scania's product range and be prepared to discuss features, benefits, and sustainability initiatives during your interview.
✨Showcase Your Customer Focus
This role is all about delivering a premium service. Be ready to share examples from your past experiences where you went above and beyond for customers. Highlight your attention to detail and how it contributes to customer satisfaction.
✨Demonstrate Your Communication Skills
You'll be engaging with both customers and colleagues, so it's crucial to showcase your communication abilities. Practice articulating your thoughts clearly and confidently, whether in person or over the phone, as this will be key in your interactions.
✨Prepare for Practical Scenarios
Since the role involves vehicle handovers and demonstrations, think about how you would approach these tasks. Be ready to discuss how you would ensure a smooth handover and what steps you would take to train customers on using the vehicles effectively.
