At a Glance
- Tasks: Engage with customers, coordinate services, and manage invoicing in a dynamic environment.
- Company: SGB, a reputable company in Hull focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and a great benefits package.
- Other info: Part-time role with potential for growth and development.
- Why this job: Join a friendly team and enhance your customer service skills while earning.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 13647 - 13647 £ per year.
SGB in Hull is looking for a Customer Service Advisor working 20 hours per week (Mon-Fri 10:00-14:00). Salary starts at £27,295 for 40 hours, pro rata for 20 hours, with a competitive benefits package.
The role involves customer interaction, coordinating servicing, repairs and invoicing, and maintaining proactive communication with customers.
Key responsibilities include:
- Greeting customers
- Handling admin tasks
- Planning and coordinating work
- Creating job cards
- Checking credit
Part-Time Customer Service & Scheduling Advisor employer: Scania (Great Britain) Limited
SCANIA (GREAT BRITAIN) LIMITED is an excellent employer, offering a supportive work culture that prioritises safety and exceptional customer service. Employees benefit from comprehensive training, generous holiday allowances, and a competitive pension scheme, all while working in the vibrant city of Hull, which provides a dynamic environment for personal and professional growth.
Contact Details:
Scania (Great Britain) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service & Scheduling Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Scania (Great Britain) Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Scania (Great Britain) Limited and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Service & Scheduling Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Scania (Great Britain) Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Scania (Great Britain) Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Scania (Great Britain) Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Scania (Great Britain) Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Scania (Great Britain) Limited will surely appreciate.
