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- Tasks: Engage with customers, manage queries, and coordinate services in a friendly environment.
- Company: Join a dynamic team at a leading customer service provider in Lincoln.
- Benefits: Enjoy a competitive salary, 25 days holiday, and discounts on major retailers.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for customer service and strong organisational skills.
- Other info: In-house training provided for career growth and flexible working hours.
The predicted salary is between 26500 - 37000 £ per year.
Working Hours: Rotating Shift Pattern Monday – Friday 07:00 – 15:30 | 09:30 – 18:00, with alternate Saturday 08:00 – 13:00
Salary From £26,500, Plus An Excellent Benefits Package, Including:
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Lincoln. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.
Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today.
Interview Date: Predicted interview date: WC 09/02/2026
Next Steps:
If you like the sound of this position, please apply today. A member of the Scania Recruitment team will contact you to discuss your application. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Customer Service Advisor in Lincoln employer: Scania (Great Britain) Limited
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your personality! Remember, they’re not just looking for skills; they want to see if you’ll fit in with the team. Be yourself and let your passion for customer service shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about helping customers and building relationships.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points or short paragraphs to highlight your skills and experiences. We appreciate clarity and organisation, just like in the role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight relevant experiences that show you can handle the responsibilities of a Customer Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scania (Great Britain) Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your passion for delivering first-class service.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions related to customer service roles. Think about how you would respond to questions like 'How do you handle difficult customers?' or 'Can you give an example of when you went above and beyond for a customer?' Practising these will boost your confidence.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask the hiring manager about the role, team dynamics, and company culture. This shows your enthusiasm and helps you determine if the job is the right fit for you.
