Scania GB
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Customer Service Advisor - Fareham
Working Hours: Shift Rotation
Week 1: Monday to Friday - 06:00 - 14:30
Week 2: Monday to Friday - 09:30 - 18:00
+ 1 in 2 Saturdays
From £27,295, plus an excellent benefits package, including:
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual 'Company Success Payment'
We have an exciting opportunity for a motivated individual to join our team at Fareham. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today.
Closing date: 01/11/2026
Please note, the closing date could change based on volume of applications
Next steps:
If you like the sound of this position, please apply today.
Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team.
If you are successful at this stage, you will be invited to have a conversation and discuss the role further. xgikmsk
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we'll be happy to discuss these with you
Customer Service Advisor in Fareham employer: Scania (Great Britain) Limited
Scania (Great Britain) Limited is an exceptional employer, offering a dynamic work culture that prioritises safety and innovation in the rapidly evolving electric vehicle sector. With a strong focus on employee development, you will have access to continuous training and growth opportunities while working remotely from Milton Keynes, allowing for a balanced work-life integration. Join us to be part of a forward-thinking team dedicated to enhancing electrical safety and EV readiness across the UK network.
Contact Details:
Scania (Great Britain) Limited Recruitment Team
