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- Tasks: Engage with customers, manage queries, and coordinate services in a friendly manner.
- Company: Join Scania GB, a leader in customer service excellence.
- Benefits: Earn £32,000 plus 25 days holiday, pension, and retail discounts.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for service and strong organisational skills required.
- Other info: In-house training and career progression opportunities await you.
The predicted salary is between 24000 - 32000 £ per year.
Scania GB
Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap.
Customer Service Advisor – Maidstone
Working Hours: Rotating shift pattern Monday – Friday
Week 1: 06:00 – 15:00 | Week 2: 10:00 – 19:00
From £29,000 Plus An Excellent Benefits Package, Including
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Maidstone. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work.
Key Responsibilities
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today.
Interview Date: Predicted WC 02/03/2025
Next Steps
If you like the sound of this position, please apply today.
A member of the Scania Recruitment team will contact you to discuss your application.
If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
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Customer Service Advisor employer: Scania (Great Britain) Limited
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research Scania and understand their values. When you get the chance to chat with the hiring manager, drop in some knowledge about their services and how you can contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be interacting with customers all day. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently. This will show you're the right fit for the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Scania team. Good luck!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the job description carefully. This will help you understand what we're looking for in a Customer Service Advisor and tailor your CV accordingly.
Show Off Your Customer Service Skills: In your application, highlight any previous experience you have in customer service. We want to see how you've built relationships with customers and handled queries in the past, so don’t hold back!
Be Professional Yet Friendly: When writing your cover letter or CV, strike a balance between professionalism and friendliness. We’re looking for someone who can greet customers warmly while also managing administrative tasks efficiently.
Apply Through Our Website: Make sure to apply through our website using the application button. It’s the easiest way for us to receive your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Scania (Great Britain) Limited
✨Know the Company
Before your interview, take some time to research Scania GB. Understand their values, mission, and what sets them apart in the customer service industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your passion for delivering first-class service and how you can bring that to Scania.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, like managing a difficult customer or coordinating multiple tasks. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.