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- Tasks: Engage with customers, manage queries, and coordinate services in a friendly manner.
- Company: Join a dynamic team at SGB in Aberdeen, focused on customer satisfaction.
- Benefits: Enjoy 28 days holiday, competitive salary, and discounts on major retailers.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for service and strong organisational skills are essential.
- Other info: In-house training provided for career growth and flexible working hours.
The predicted salary is between 26700 - 30000 £ per year.
Working Hours: Monday - Friday 08:00 - 16:30, OT available if required.
Salary from £26,700, plus an excellent benefits package, including:
- In-house training provided to support career progression
- 28 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Aberdeen. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date.
You will have a real passion for delivering a first-class service and an organised approach to your work.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today.
Next steps:
- If you like the sound of this position, please apply today.
- A member of the Scania Recruitment team will contact you to discuss your application.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Customer Service Advisor in Cove employer: Scania (Great Britain) Limited
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cove
✨Tip Number 1
Get to know the company! Research SGB and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the forefront of customer interaction, think of scenarios where you can demonstrate your ability to handle queries and build relationships. Role-playing with a friend can really help!
✨Tip Number 3
Be proactive! When you get the chance to chat with the recruitment team or hiring manager, don’t just wait for questions. Share your ideas on how you can improve customer service at SGB – it shows initiative and enthusiasm!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your appreciation for the opportunity. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Advisor in Cove
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering a first-class experience to our customers.
Be Organised: Make sure your application is well-structured and easy to read. Highlight your organisational skills and how they can help us manage day-to-day tasks efficiently.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Customer Service Advisor role by mentioning specific responsibilities from the job description that resonate with your experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Scania (Great Britain) Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your passion for delivering first-class service.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions related to customer service roles. Think about how you would respond to questions like 'How do you handle difficult customers?' or 'Can you give an example of when you went above and beyond for a customer?' Practising these will boost your confidence.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
