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- Tasks: Lead a team managing finance contracts and ensure smooth operations.
- Company: Join Scania Financial Services, a forward-thinking company embracing innovation.
- Benefits: Enjoy hybrid working, enhanced parental leave, and a competitive benefits package.
- Why this job: Be part of a dynamic team shaping customer engagement and delivering world-class service.
- Qualifications: Strong communication skills and a focus on customer service are essential.
- Other info: Apply by 04.07.2025 and join a culture that values your opinions.
The predicted salary is between 39000 - 54600 £ per year.
Company description: SFS
Salary: Starting from £39,000 plus an excellent benefits package
Location: Milton Keynes/ Hybrid
- Hybrid working
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
The Contracts Manager is responsible for overseeing the lifecycle of finance contracts, ensuring accuracy, compliance & efficiency in the contract administration. In addition, the role will oversee Scania Invoice Factoring processes, as well as new & used vehicle stocking schemes for various dealers & customers.
A quote from Ken McGrath our Head of Credit & Operations: “This is a fantastic opportunity to work with and lead a newly formed team from a variety of backgrounds. With a common goal of shaping the customer engagement and creating something truly special in an organisation where opinions are valued. We are a future-focused team, embracing innovation and the art of the possible. We’re not afraid to be positively disruptive, and we’re looking for the right personality to lead us toward world-class service delivery.”
In this role you will:
- Inspire and support your team to thrive, fostering a collaborative and inclusive environment that encourages shared success and consistently delivers high-quality outcomes.
- Maintain clear, user-friendly service procedures for customers and dealers, ensuring smooth operations and addressing any issues with care and attention.
- Oversee the full customer proposal and dealer payout journey, focusing on accuracy, efficiency, and a positive experience for everyone involved.
- Build and nurture strong relationships by managing customer service needs with empathy and professionalism throughout the entire contract lifecycle.
- Take responsibility for the daily coordination of dealer stocking schemes across the UK and Ireland, including thoughtful investigation and resolution of any reconciliation queries.
- Regularly track and share insights on team and service performance, customer and dealer satisfaction, and key operational trends—helping the team continuously learn and improve.
About you:
- Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.
- Team Management: Managing and developing those around you to ensure their work contributes to organisational goals.
- Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
- Customer Focus: Providing service excellence to internal and/or external customers.
- Adaptability: Recognising the need for change, being open to new ideas and methods, championing transformational change within the organisation and beyond.
If you’re interested in this role we’d love to hear from you.
Closing date: 04.07.2025
Next steps:
- If you like the sound of this position, please apply today.
- A member of the Scania Recruitment team will contact you to discuss your application.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Contracts Manager employer: Scania (Great Britain) Limited
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager
✨Tip Number 1
Familiarise yourself with the finance contract lifecycle and Scania's specific processes. Understanding these will help you speak confidently about how you can improve efficiency and compliance during your interview.
✨Tip Number 2
Showcase your team management skills by preparing examples of how you've successfully led teams in the past. Highlight your ability to inspire and support others, as this is a key aspect of the role.
✨Tip Number 3
Research Scania Financial Services and their customer engagement strategies. Being able to discuss their approach and how you can contribute to shaping it will demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your adaptability and openness to change. Think of specific instances where you've championed new ideas or methods, as this aligns with the company's focus on innovation and transformation.
We think you need these skills to ace Contracts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and team leadership. Use keywords from the job description to demonstrate that you meet the specific requirements of the Contracts Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your ability to inspire teams, manage customer relationships, and adapt to change, as these are key aspects of the position.
Showcase Relevant Skills: In your application, emphasise skills such as communication, customer focus, and adaptability. Provide examples of how you've successfully managed teams or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Contracts Manager.
How to prepare for a job interview at Scania (Great Britain) Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Contracts Manager. Familiarise yourself with contract lifecycle management, compliance, and customer service excellence, as these are key aspects of the role.
✨Showcase Your Leadership Skills
Since the role involves managing a team, be prepared to discuss your leadership style. Share examples of how you've inspired and supported teams in the past, and how you foster collaboration and inclusivity.
✨Demonstrate Customer Focus
Highlight your experience in providing excellent customer service. Be ready to discuss how you've built strong relationships with clients and addressed their needs with empathy and professionalism.
✨Be Ready for Change
The company values adaptability and innovation. Prepare to discuss how you've embraced change in previous roles and how you can contribute to a culture of continuous improvement within the team.
