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- Tasks: Lead and inspire a team to deliver exceptional customer service at Scania Assistance.
- Company: Join Scania, a global leader in premium transport solutions.
- Benefits: Competitive salary, bonus scheme, and excellent benefits package.
- Why this job: Make a real impact by enhancing processes and developing strategies in a dynamic environment.
- Qualifications: Proven leadership experience and a passion for customer service.
- Other info: Hybrid working with opportunities for growth and development.
The predicted salary is between 49000 - 49000 £ per year.
12 month maternity cover – fixed term contract
Location: Bradford – hybrid working (and virtual oversight of our Melbourne branch).
Working hours: Monday – Friday 0845 – 1700.
Salary: From £49,000 plus an excellent benefits package and a bonus scheme.
An opportunity to play a pivotal role in the Scania GB operation as Centre Manager at our Scania Assistance branch in Bradford. You will bring both people leadership and strategic oversight to all centre operations, enhancing our processes and developing the Scania Assistance strategy. You will be ultimately responsible for ensuring that Scania Assistance deliver a premium around the clock service to our customers in the UK, Southern Ireland, New Zealand, Australia, Canada and the USA.
In this role you will:
- Lead, coach and motivate our people to deliver the premium service associated with the Scania brand, fostering an inclusive culture.
- Oversee all centre operations both in the United Kingdom and in Melbourne (Australia).
- Manage, supervise, and coordinate the activities of the Centre according to the Market Plan.
- Forecast and analyse financial performance, implementing changes where necessary to reach financial targets.
- Collaborate with the Scania Assistance management team and the Global Assistance Centres management team to review and improve policies, guidelines, procedures and standards.
- Handle the most complicated customer inquiries, understanding the customer and their needs.
- Monitor and track colleague performance, delivering coaching to ensure continuous individual and cultural enhancement.
People Management and leadership are essential to this role, as you will be responsible for recruiting and nurturing the right behaviours and culture at all times.
About you:
- People leader – an experienced people leader, who can demonstrate tangible examples of developing both teams and processes.
- Strategic thinker – someone who has successfully planned, executed and delivered strategic change.
- Customer obsessed – possessing a genuine passion for putting the customer first, ensuring each customer receives the best service possible.
- Organised – proven experience operating in a fast-paced environment, having to simultaneously prioritise multiple objectives and meet deadlines.
Closing Date: 21/04/2026
Please note, the closing date for this role is subject to change pending volume of applications.
Next Steps: If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Centre Manager employer: Scania (Great Britain) Limited
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Scania Assistance on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to people management and strategic thinking. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively.
✨Tip Number 3
Show your customer obsession! Think of specific examples where you've gone above and beyond for customers. This will resonate well with the hiring team, as they’re looking for someone who truly puts customers first.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Scania family.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Manager role. Highlight your people leadership experience and any strategic initiatives you've successfully executed. We want to see how you can bring value to our Scania Assistance branch!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to lead teams. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of how you've managed operations or improved processes in previous roles. We’re looking for tangible evidence of your skills and achievements!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Scania (Great Britain) Limited
✨Know Your Scania
Before the interview, make sure you research Scania and its operations thoroughly. Understand their values, mission, and the specifics of the Scania Assistance service. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare specific examples that highlight your experience in people management and leadership. Think about times when you've successfully developed teams or implemented strategic changes. Be ready to discuss how you foster an inclusive culture and motivate others to deliver exceptional service.
✨Customer First Mindset
Since the role is customer-focused, be prepared to share instances where you've gone above and beyond for customers. Discuss your approach to handling complicated inquiries and how you ensure a premium service experience. This will show that you truly embody the customer-obsessed mindset they’re looking for.
✨Organisational Skills Matter
Given the fast-paced nature of the role, be ready to talk about how you prioritise tasks and manage multiple objectives. Share strategies you've used to stay organised and meet deadlines, as this will demonstrate your ability to thrive in a dynamic environment.