At a Glance
- Tasks: Engage with customers and manage administrative tasks while learning on the job.
- Company: Join Scania, a global leader in transport solutions with a commitment to innovation.
- Benefits: Earn while you learn, with all training expenses covered and a nationally recognised qualification.
- Other info: Comprehensive training and career progression opportunities within a global network.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth and development.
- Qualifications: GCSEs in Maths and English at grade C/4 or above.
The predicted salary is between 18000 - 25000 £ per year.
Ready to kick start your career as a Customer Advisor Apprentice?
Are you looking for an exciting opportunity to earn while you learn and have all your training expenses covered?
Our apprenticeship programme has been designed with you in mind.
About the Employer
Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.
Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and Europe.
What You’ll Do
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts.
Through a combination of hands‑on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.
Why Apply?
- You love engaging and talking with people.
- A vital, in demand role that will give you future opportunity to progress.
- A supportive team committed to your growth.
- A nationally recognised qualification.
- Top class training.
- What you will be doing
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to customers.
- Agree timescales for unscheduled work and follow through to completion.
About You
- Positive and friendly attitude.
- People person who loves working and communicating with their team and customers.
- Passionate and motivated.
- Committed to delivering exceptional customer service.
- Training Outcome
At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.
Skills Required
- Communication skills
- Organisation skills
- Problem solving
Qualifications
- Essential - GCSE - Maths - C/4
- Essential - GCSE - English - C/4
- Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday - Friday 8am - 4:30pm
- Expected Duration: 1 Year 3 Months
- Training Provider: REMIT GROUP LIMITED
- #J-18808-Ljbffr
Scania Customer Advisor Apprenticeship in Bristol employer: Scania (Great Britain) Limited
SCANIA (GREAT BRITAIN) LIMITED is an excellent employer, offering a supportive work culture that prioritises safety and exceptional customer service. Employees benefit from comprehensive training, generous holiday allowances, and a competitive pension scheme, all while working in the vibrant city of Hull, which provides a dynamic environment for personal and professional growth.
Contact Details:
Scania (Great Britain) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scania Customer Advisor Apprenticeship in Bristol
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Scania (Great Britain) Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Scania (Great Britain) Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Scania Customer Advisor Apprenticeship in Bristol
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Scania (Great Britain) Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Scania (Great Britain) Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Scania (Great Britain) Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Scania (Great Britain) Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Scania (Great Britain) Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
