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- Tasks: Lead and motivate a dynamic administration team to achieve business goals.
- Company: Join Scania Financial Services, a forward-thinking company embracing innovation.
- Benefits: Enjoy hybrid working, enhanced parental leave, and a fantastic loan car scheme.
- Why this job: Shape customer engagement in a supportive environment where your ideas matter.
- Qualifications: Strong leadership, communication skills, and a customer-focused mindset are essential.
- Other info: This role offers a chance to lead a newly formed team with diverse backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive salary plus an excellent benefits package
Location: Milton Keynes/ Hybrid
- Hybrid working
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.
In this role you will:
- Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
- Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
- Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
- Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.
- Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
- Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
- Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration.
About you:
- Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.
- Team Management: Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams and applying workplace policies.
- Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
- Customer Focus: Providing service excellence to internal and/or external customers.
- Adaptability: Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organisation and beyond.
If you’re interested in this role we’d love to hear from you.
Closing date: 09/07/2025
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Leader
✨Tip Number 1
Familiarise yourself with Scania's values and culture. Understanding their commitment to innovation and customer service will help you align your approach during interviews, showcasing how your leadership style can contribute to their goals.
✨Tip Number 2
Prepare examples of your past experiences in team management and operational efficiency. Be ready to discuss specific situations where you've successfully led a team or improved processes, as this will demonstrate your capability to fulfil the role effectively.
✨Tip Number 3
Network with current or former employees of Scania, if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your responses during the interview.
✨Tip Number 4
Showcase your adaptability by discussing how you've embraced change in previous roles. Highlighting your ability to lead teams through transitions will resonate well with Scania's focus on continuous improvement and innovation.
We think you need these skills to ace Administration Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and operational leadership. Use specific examples that demonstrate your ability to motivate teams and achieve business objectives.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in fostering collaboration and customer focus.
Showcase Your Communication Skills: Since communication is key for this role, provide examples in your application of how you've effectively communicated with diverse audiences and resolved customer concerns with empathy.
Highlight Adaptability: Demonstrate your adaptability by sharing experiences where you embraced change or led transformational initiatives. This will show that you can thrive in a dynamic environment like Scania.
How to prepare for a job interview at Scania (Great Britain) Limited
✨Showcase Your Leadership Skills
As an Administration Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and guided them to achieve business objectives.
✨Emphasise Communication
Effective communication is key in this role. Be ready to discuss how you listen and communicate openly with team members and customers. Share specific instances where your communication skills led to positive outcomes.
✨Highlight Customer Focus
Since customer service excellence is a priority, prepare to talk about your approach to handling customer concerns. Provide examples of how you've resolved issues with empathy and professionalism, ensuring customer satisfaction.
✨Demonstrate Adaptability
The role requires a champion for change. Be prepared to discuss times when you've embraced new ideas or methods in your previous roles. Highlight how you've contributed to continuous improvement and efficiency within your teams.
